Housekeeping Training Development Partner - Luxor

MGM Resorts International • Hempfield Township, PA

3d • Onsite

About The Position

The Housekeeping Training Development Partner leads training activities for the Housekeeping department. The role manages and mentors new hires through a full training curriculum, building the foundational skills and knowledge needed for success and evaluating progress throughout the 90-day period. It also supports Housekeeping managers in providing ongoing training and support to newly hired employees. The position identifies additional training opportunities and develops training to help the Housekeeping team achieve and maintain service standards consistent with MGM Resorts.

The role leads new-hire training and facilitates continuing education on topics including safety and service excellence. As a cultural ambassador, the partner coaches and develops employees in classes and one-on-one sessions, recognizes progress, reviews performance at key intervals, and reports outcomes and recommendations to the Director of Housekeeping. The partner owns the department training schedule, helps implement company or property programs requiring Housekeeping training, and works with Housekeeping leaders to align training with departmental objectives and support 30-, 60-, and 80-day introductory-period reviews. The partner evaluates training outcomes and ensures adherence to departmental policies and procedures.

Requirements

• Must be at least 21 years of age.
• At least 1 year of relevant experience in housekeeping supervisory experience or related experience.
• Bachelor's degree or equivalent experience in a related field.
• Previous experience with cleaning procedures, chemicals, and Housekeeping equipment.

Responsibilities

• Lead the Housekeeping department's training program for new team members, teaching the core knowledge, skills, and abilities needed for success.
• Facilitate ongoing training for departmental team members on topics such as safety and service excellence, following company guidelines and standards.
• Coach and develop employees in classes and one-on-one sessions, helping them overcome roadblocks and recognizing their progress.
• Evaluate new hires' progress and performance at key intervals in the training program.
• Report training outcomes and recommendations for further training or next steps to the Director of Housekeeping.
• Own the department training schedule, including engaging with new hires before their start date.
• Lead implementation of new company or property programs that require Housekeeping team training.
• Collaborate with Housekeeping leaders to align training with departmental strategic objectives and support training and accountability for 30-, 60-, and 80-day introductory-period reviews.
• Identify training opportunities and develop and deploy curriculum to address them.
• Evaluate training program outcomes and ensure adherence to established departmental policies and procedures.

Benefits

• Wellness incentive programs to support physical and mental health.
• Access to company hotel, food and beverage, retail, and entertainment discounts, as well as partner discounts on travel, electronics, online shopping, and more.
• Free meals in the employee dining room.
• Free parking on and off shift.
• Health and income protection benefits for eligible employees.
• Professional and personal development through programs, networking opportunities, and community volunteer opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level