Supervisor Housekeeping

Hilton Grand Vacations•Ormond Beach, FL

1d•Onsite

About The Position

Hilton Grand Vacations is seeking a Housekeeping Supervisor to join the team at Casa Del Mar Resort. The role supervises housekeeping operations across guest rooms, common areas, and back-of-house areas to achieve and maintain the resort’s cleanliness standards. The supervisor oversees Suite and Laundry Attendants, coordinates with Maintenance and the Front Desk, and helps ensure guest requests are handled promptly and rooms and public areas are clean and ready. The position includes setting team goals, conducting annual performance reviews, maintaining room-status communications, ordering housekeeping and laundry supplies and room amenities, tracking inventory and checkbook records, rolling out standards, developing best-practice procedures, and building the housekeeping schedule. The department operates seven days per week, and the supervisor may work varying days from 8:00 a.m. to 4:30 p.m. Hilton Grand Vacations describes itself as a vacation-ownership company focused on innovation, quality, growth, memorable experiences, and positive community impact. The company states that it is an equal opportunity employer and provides reasonable accommodations during hiring and employment.

Requirements

High school diploma or GED.
1–3 years of related experience.
Basic computer skills.
Proficient English communication skills, verbally and in writing, to communicate with guests, owners, and coworkers and fully comprehend job assignments.
Ability to repeatedly lift, carry, push, or pull items weighing more than 25 pounds.

Nice To Haves

BA/BS or bachelor's degree.
CPR/First Aid.
2 or more years of supervisory experience.
Prior housekeeping experience in the hospitality industry.

Responsibilities

Supervise Suite and Laundry Attendants.
Set monthly, quarterly, and yearly goals for the team.
Conduct yearly performance reviews and rate team members.
Ensure guest requests are met in a timely manner.
Communicate with Maintenance and the Front Desk about maintenance needs and rooms that need to be taken offline.
Quality-check rooms daily.
Keep Front Desk agents updated on room status.
Order housekeeping and laundry supplies and room amenities, and keep the checkbook updated.
Conduct monthly linen inventory and ensure par levels are maintained.
Roll out new standards.
Develop standard operating procedures for best practices.
Ensure all public areas of the resort are clean and well kept.
Build the housekeeping schedule.
Perform other duties as assigned by the leader.