Housekeeping Supervisor

Omni Hotels & Resorts•Irving, TX

10d•Onsite

About The Position

The Housekeeping Supervisor ensures that the cleaning and servicing of guestrooms, public areas, back-of-house areas, and landings meet Omni four-star/four-diamond standards. The supervisor inspects rooms, records needed repairs or discrepancies, and ensures Guest Room Attendants have appropriate linens and supplies. The role also supports room cleaning and room-status reporting as needed, helps maintain organized and stocked linen and supply areas, and contributes to a safe, professional environment for guests and associates.

Requirements

At least 1 year of prior supervisory or coordinating experience in housekeeping.
Ability to maintain four-diamond-level cleanliness standards.
Ability to work with management on special projects.
Excellent customer service and verbal communication skills.
Professional business appearance, attitude, and performance.

Responsibilities

Assign special projects as directed by the Director of Housekeeping.
Report needed repairs or discrepancies in guest rooms.
Ensure Guest Room Attendants have appropriate supplies and linens.
Assist with cleaning guest rooms when necessary.
Assist in processing AM and PM room-status reports.
Ensure Guest Room Attendants’ linen carts are neat and well organized.
Ensure linen closets on guest room floors are fully stocked.
Keep the supply cage stocked, neat, and clean.
Ensure all guest rooms are punched in via the phone after completion.
Ensure VIP rooms are inspected as soon as possible.
Prioritize check-out and vacated rooms.
Maintain knowledge of the hotel, its facilities, and events.
Help maintain a safe and secure environment for the hotel, guests, and associates.
Inspect the cleaning and servicing of guestrooms and public areas.
Encourage mutual trust, respect, and cooperation among co-workers, and treat them fairly and equitably.
Maintain a professional, neat, and organized appearance according to Omni standards.
Respond swiftly and effectively to emergency or safety situations.
Promote a safe working and guest environment to reduce the risk of injury or accident.
Attend required department trainings and meetings.
Perform other duties required by management.