Housekeeping Supervisor
About The Position
The Housekeeping Supervisor supervises staff and maintains the cleanliness of hotel areas used by guests. The role includes inspecting rooms and public areas, overseeing housekeeping procedures, and performing cleaning and room-preparation duties. Work takes place throughout the hotel, including guest rooms, bathrooms, kitchens, lobbies, lounges, landings, elevators, stairways, locker rooms, and offices. Most work areas are well-lit and temperature controlled, though the supervisor may be exposed briefly to outdoor weather while cleaning exterior areas. Floor surfaces include cement, carpet, tile, and wood. The position involves counting, sorting, folding, and transporting linens; making beds; replenishing guest-room and bathroom supplies; dusting and polishing; washing windows and other surfaces; emptying waste baskets and ashtrays; cleaning carpets and upholstery; and sweeping, scrubbing, waxing, and polishing floors. The supervisor also transports trash, replaces light bulbs, and may move furniture, hang drapery, or roll carpet as needed. Additional duties may be assigned by the manager or Executive Housekeeper. The schedule varies with facility needs; both full-time and part-time positions are available, and overtime is seldom required as necessary.
Requirements
- High school diploma.
- Proven experience as an Executive Housekeeper or in a similar position.
- Knowledge of housekeeping policies, procedures, and best practices.
- Excellent organizational and people-management skills.
- Outstanding communication and interpersonal skills.
- Ability to work as part of a team.
- Ability to multitask and prioritize, with attention to detail.
- Flexible schedule and ability to work in a fast-paced environment.
- Ability to speak, read, write, and understand the primary language(s) used in the workplace.
- Basic computer experience.
Nice To Haves
- Degree in hospitality management preferred but not required.
- Bilingual ability preferred.
Responsibilities
- Supervise housekeeping staff and the cleanliness of hotel guest areas.
- Inspect guest rooms and other public areas.
- Sort, count, fold, and transport linens to various locations; make beds in guest rooms.
- Report staff attendance and disciplinary employee activities, documenting as necessary, to the Executive Housekeeper.
- Oversee maintenance of company operational procedure standards.
- Replenish drinking glasses, writing materials, bathroom supplies, and other room supplies.
- Clean rooms, kitchens, lobbies, lounges, bathrooms, landings, elevators, stairways, locker rooms, and other work areas.
- Sweep, scrub, wax, and polish floors.
- Clean rugs, carpets, upholstered furniture, and draperies.
- Dust furniture and equipment and polish metalwork.
- Wash windows, walls, door panels, sills, ceilings, and woodwork.
- Empty waste baskets and clean ashtrays.
- Transport trash to the waste disposal area.
- Replace light bulbs.
- Move furniture, hang drapery, or roll carpet when necessary.
- Perform other duties as assigned by the manager or Executive Housekeeper.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
