Housekeeping Supervisor

Homewood Suites Long Beach Airport•Long Beach, CA

10d

About The Position

The Housekeeping Supervisor supervises housekeeping staff to ensure that brand and hotel guest-service and sustainability standards are met. The role trains, schedules, coaches, and supports associates; helps ensure proper staffing; and addresses performance and behavior concerns. The supervisor may clean rooms or assist staff, supervise laundry employees when applicable, and assist in the breakfast area as needed. The position also supports guest satisfaction, safe work practices, and HHM’s EarthView sustainability guidelines.

Requirements

Previous housekeeping experience or equivalent training required.

Nice To Haves

High school diploma preferred.
Previous supervisory responsibility preferred.

Responsibilities

Train, schedule, coach, and support associates to meet brand or hotel standards and HHM core values.
Screen job applicants and hire new employees when housekeeping associates are HHM employees.
Train staff in efficient room-cleaning practices or work with external vendors to ensure staff are properly trained.
Communicate guest-service scores to drive improvement and guest satisfaction.
Issue cleaning supplies and equipment to associates.
Occasionally clean rooms or assist staff with room cleaning.
Address associate performance and behavior concerns directly or through vendors.
Supervise laundry employees, if applicable.
Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Assist in the breakfast area as needed.
Ensure overall guest satisfaction.
Perform other duties as requested by management.