Housekeeping Supervisor

Avion Hospitality Employee Services LLC•Houston, TX

About The Position

The Housekeeping Supervisor administers and coordinates housekeeping functions in assigned sections and assumes the Housekeeping Manager’s functions when the manager is absent. The role supervises Laundry and Housekeeping staff, monitors work quality and productivity, and helps ensure the hotel’s housekeeping standards, safety, and service expectations are met. The position requires at least 2 to 3 years of progressive experience in a hotel or related field and a high school diploma or equivalent. College coursework in a related field is helpful, and previous supervisory responsibility is preferred. The work may involve long hours, standing throughout the shift, and medium physical exertion, including lifting, carrying, pushing, or pulling up to 50 pounds occasionally and up to 20 pounds frequently or constantly. The supervisor must communicate clearly, make decisions under pressure, show initiative, handle workplace problems, listen to and clarify concerns, and work with financial information and basic arithmetic.

Requirements

At least 2 to 3 years of progressive experience in a hotel or a related field.
High school diploma or equivalent.
Ability to convey information and ideas clearly.
Ability to evaluate and select among alternative courses of action quickly and accurately.
Ability to work well in stressful, high-pressure situations and maintain composure and objectivity under pressure.
Ability to show initiative, including anticipating work that needs to be done.
Effectiveness in anticipating, preventing, identifying, and solving workplace problems.
Ability to assimilate complex information and data from disparate sources and adapt it to the needs of a particular situation.
Ability to listen to, understand, and clarify concerns and issues raised by coworkers and guests.
Ability to work with and understand financial information and data, and perform basic arithmetic.
Ability to work long hours when required.
Ability to exert up to 50 pounds of force occasionally and/or up to 20 pounds frequently or constantly to move objects.
Ability to stand throughout the entire shift.

Nice To Haves

College coursework in a related field.
Previous supervisory responsibility.

Responsibilities

Coordinate housekeeping functions in assigned sections and assume the Housekeeping Manager’s functions in the manager’s absence.
Approach interactions with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance according to hotel scheduling needs, and comply with Avion Hospitality standards and regulations.
Maintain a professional appearance and grooming, including wearing the proper uniform and name tag.
Inspect staff work daily within the assigned section to ensure standards and productivity levels are met.
When the Housekeeping Manager or Assistant Housekeeping Manager is absent, inspect all V.I.P. rooms and report their availability to the Front Office.
Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked with linen only.
Ensure daily assignment records are completed, signed, and submitted to the Housekeeping Office on time.
Maintain the key control system.
Supervise Laundry and Housekeeping staff and hold them accountable for their work performance.
Submit documentation concerning poor performance, misconduct, excessive absenteeism, lateness, and improper attire.
Handle Lost and Found items according to standards.
Ensure employees remain attentive, friendly, helpful, and courteous to guests, managers, and other employees.
Ensure the overall appearance, cleanliness, and orderliness of staff.
Carry an active pager or radio to maintain contact with the Front Office and/or Engineering during the shift.
Oversee daily duty assignments and ensure each Room Attendant and House Attendant has a work assignment.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Report daily to the Guest Services Manager on the progress of out-of-order rooms under Housekeeping’s supervision.
Initiate and follow through on maintenance work orders for items including doors, plumbing, heating and air, electrical equipment, furniture, carpets, and drapes.
Oversee proper and constructive training of Room Attendants.
Motivate, coach, and counsel staff as necessary.
Collect keys and assignment sheets at the end of each shift.
Attend meetings as required by Management.
Ensure regular maintenance and cleaning projects are completed on a biannual basis.
Monitor V.I.P.s, special guests, and their requests.
Perform other duties as requested by Management.