Housekeeping Supervisor

Hawaii Growth - Honolulu • Honolulu, HI

9d

About The Position

The Housekeeping Supervisor at Kalia Theatre administers and coordinates housekeeping functions in assigned sections. The role oversees Facilities Attendants and Room Attendants, monitors work quality and cleanliness, supports daily operations, and helps ensure guest satisfaction and compliance with hotel standards.

Requirements

• High school diploma or equivalent required.
• Ability to stand during the entire shift.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

• College coursework in a related field.
• Two to three years of progressive experience in a hotel or related field.
• Previous supervisory responsibility.

Responsibilities

• Inspect Facilities Attendants’ work performance in the assigned section daily to ensure standards and productivity levels are met and maintained.
• Inspect all V.I.P. rooms and report their availability to the Front Office according to hotel standards.
• Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked.
• Ensure daily assignment records are completed, signed off, and submitted to the Housekeeping Office on time.
• Maintain key control.
• Handle Lost and Found items according to standards.
• Monitor the cleanliness and orderliness of Facilities Attendants’ carts, linen closets, control closets, stairways, and landings.
• Oversee the daily assignment of duties and ensure Facilities Attendants have work assignments.
• Carry an active pager or radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Initiate repair and maintenance work orders and forward them to Engineering; follow up until each work order is completed.
• Assist with training Housekeeping staff.
• Clean rooms when business needs require.
• Ensure cleaning projects are completed biannually.
• Ensure overall guest satisfaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law
• Location-specific paid holidays, vacation, and sick leave for associates in Washington, Colorado, and California

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED