Housekeeping Supervisor

Hersha Hospitality Management LP•Long Beach, CA

About The Position

The Housekeeping Supervisor oversees housekeeping staff to ensure guest service and sustainability standards are met. The supervisor trains, schedules, coaches, and supports associates; ensures rooms are cleaned efficiently to established standards; communicates guest service scores to drive improvement; and issues cleaning supplies and equipment. The role may involve cleaning rooms, assisting staff, supervising laundry employees when applicable, and assisting in the breakfast area as needed. The supervisor also addresses performance and behavior concerns, ensures appropriate staffing, follows HHM’s EarthView sustainability guidelines, observes safety requirements, and works to ensure overall guest satisfaction. The role requires a variable work schedule that may include weekends and holidays, as well as extended periods of standing and walking and physical tasks such as pushing, lifting up to 25 pounds, reaching, kneeling, and bending. HHM Hotels describes its core values as “People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It” and states that it is an equal-opportunity employer.

Requirements

Previous housekeeping experience or equivalent training is required.
High school diploma preferred.
Previous supervisory responsibility preferred.

Nice To Haves

High school diploma.
Previous supervisory responsibility.

Responsibilities

Train, schedule, coach, and support associates to perform according to brand or hotel standards and HHM core values.
Screen applicants and hire new employees when housekeeping associates are HHM employees.
Train staff in efficient room-cleaning methods or coordinate with external vendors to ensure proper training.
Communicate guest service scores to drive improvement and guest satisfaction.
Issue cleaning supplies and equipment to associates.
Clean rooms or assist staff with cleaning rooms when needed.
Address associate performance and behavior concerns directly with HHM associates or through vendors.
Supervise laundry employees, if applicable.
Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure appropriate staffing.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Follow safe work practices, wear protective safety equipment, and comply with MSDS and OSHA standards.
Assist in the breakfast area as needed.
Ensure overall guest satisfaction.
Perform other duties as requested by management.