Housekeeping Supervisor

Lodgco Hospitality•Mount Pleasant, MI

14d•Onsite

About The Position

The Housekeeping Supervisor is responsible for supervising and controlling the Housekeeping Department at the Courtyard by Marriott Mt. Pleasant on Central Michigan University's campus. The role oversees room operations and supports housekeeping and laundry staff, ensuring hotel cleanliness, security, guest service, safety, and compliance with departmental standards. The supervisor also manages schedules, labor costs, inventories, administrative reporting, and room-status accuracy, and assists with housekeeping, laundry, and houseperson duties as needed. This position manages the housekeeping and laundry department staff and requires variable hours based on hotel needs, including weekends.

Requirements

Computer software skills.
Verbal and written communication skills.
Flexibility with schedule and dependability.
Customer focus, time management, and problem-solving skills.
Strong leadership abilities.
Satisfactory criminal background screening required.
Ability to speak, read, and write in English.
Ability to stand for long periods, walk, kneel, stoop, bend, and lift up to 50 pounds.

Nice To Haves

One to two years of hotel experience is a plus.
Supervising experience preferred.

Responsibilities

Supervise and coordinate housekeeping and laundry staff, including interviewing applicants, evaluating, coaching and counseling employees, recommending disciplinary actions, assigning and delegating duties, and promoting teamwork and morale.
Ensure employees wear proper uniforms and name tags daily and comply with OSHA standards.
Assist the General Manager with payroll, overtime monitoring, weekly forecasts, and weekly work schedules.
Complete administrative duties, including inventory and productivity reports.
Inspect hotel areas daily to ensure cleanliness and security standards are met.
Complete monthly linen and supply inventories and purchase supplies.
Conduct monthly departmental meetings to review procedures and guest satisfaction scores and solicit employee input.
Participate in monthly Profit/Loss reviews.
Inspect each guest room daily unless a Do Not Disturb sign is displayed.
Assist with guest-room cleaning as needed and ensure housekeeping carts and storage rooms are orderly.
Ensure laundry-room procedures and standards are followed and perform laundry duties as required.
Ensure houseperson procedures and standards are followed and perform houseperson duties as required.
Use property management systems for housekeeping functions and ensure room-status records have no daily discrepancies.
Maintain the labor budget and adjust schedules to avoid unnecessary labor costs.
Know and follow emergency procedures and proper key-control procedures.
Immediately report unusual occurrences or requests to the General Manager or Assistant General Manager.
Know budgeted departmental PORs to control expenses.