Housekeeping Supervisor

Citizen Potawatomi Nation•Shawnee, OK

138d•Onsite

About The Position

This position provides supervisory level of housekeeping services for the Casino and Administration Building. The role involves coordinating work schedules, ensuring cleaning standards are met daily and weekly, developing inspection schedules, and training staff on cleanliness standards and methods. The supervisor manages housekeeping functions, analyzes programs, plans complex schedules, and recommends solutions for operational problems. Responsibilities include keeping areas around gaming machines, administrative offices, and warehouses clean and clear of trash, dusting, vacuuming, wiping down surfaces and equipment, emptying trash, and maintaining restroom cleanliness. The role also requires providing friendly customer service and assisting with moving furniture and equipment as needed. The supervisor implements new policies, trains employees, evaluates cleaning products and equipment, assists with budgeting, prepares reports, and manages personnel functions including hiring and performance appraisals.

Requirements

Knowledge of scheduling, directing, coordinating and multi-tasking methods and techniques.
Knowledge of Human Resource principles such as counseling, rewarding, disciplining, training, inspiring, promoting, dealing with difficult employees, and writing or modifying position descriptions in preparation for classification.
Knowledge of infection control principles.
General knowledge of microbial growth prevention and intervention methods.
Knowledge of methods in tracking expenditures within the Housekeeping department while remaining within the constraints of the approved budget.
Knowledge of the role of a contractor during renovation and development projects.
General knowledge of maintenance vs. housekeeping functions for assigned buildings.
Knowledge of safety practices and methods.
Knowledge of evaluation methods concerning cleaning products and equipment.

Nice To Haves

The Housekeeping Manager shall approve all schedules developed.

Responsibilities

Provide supervisory level of housekeeping services for Casino and Administration Building.
Coordinate work schedules and workstations for all leaders and housekeeping staff.
Ensure that all identified areas and square footage of the Casino and/or the Administration Building is scheduled for cleaning according to established standards on a daily basis.
Develop a schedule for those items or areas that will be scheduled for cleaning on a weekly basis.
Develop standards of cleanliness and cleaning methods and direct the development of daily inspection schedules of all areas after cleaning.
Ensure that each shift is provided with staff that fully comprehend, adopt and implement established standards of cleanliness and prescribed methods of cleaning.
Apply training that compliments the adopted standards of cleanliness and ensure that all staff participates in regularly scheduled training sessions.
Establish procedures for quick cleaning of accidental spills by guests, customers and staff.
Manage and coordinate housekeeping functions for assigned buildings; analyze and plan complex housekeeping programs and schedules ensuring proper distribution of assignments and adequate manning, supplies and equipment for subsequent performance of duties.
Recommend solutions for operational problems in work schedules, non-routine service, personnel utilization and non-scheduled jobs.
Recommend policies and procedures for housekeeping operations; plan and conduct meetings with subordinates to ensure compliance with established practices.
Responsible for keeping the areas around gaming machines, administrative offices and warehouse clean and clear from trash.
Duties include dusting, vacuuming, wiping down computers, desk and gaming machinery, emptying trashcans and ashtrays.
Responsible for keeping restroom areas clean and sanitary.
Responsible for keeping other areas of the casino clean and clear from trash.
Provide friendly and courteous customer service.
Provide assistance with moving furniture, gaming devices and other equipment as needed.
Implement new policies and to keep employees abreast of current standards and procedures; develop guidelines to determine acceptable cleanliness levels for buildings; monitor and participate in inspections.
Train employees in proper housekeeping procedures and appropriate performance of duties; analyze training needs and determine most effective course of action to address deficiencies.
Evaluate and make recommendations to the Housekeeping Manager concerning cleaning products and equipment under study, order and maintain sufficient inventory of housekeeping supplies and equipment.
Assist in determining fiscal requirements and preparation of departmental budget, monitor, verify and reconcile expenditure of budgeted funds, ensure compliance with policies and procedures.
Prepare regular reports and analyses setting forth progress, adverse trends and appropriate recommendations or conclusions.
Manage various personnel functions including, but not limited to, hiring, performance appraisals, promotions, transfers and vacation schedules.
Supervise dusting, vacuuming, wiping down computers, desk and gaming machinery, emptying trashcans and ashtrays.
Supervise keeping restroom areas clean and sanitary at all times.
Direct staff to keep other areas of the casino clean and clear from trash.
Direct the staff to provide assistance with moving office furniture, gaming devices and other equipment as needed.