Housekeeping Supervisor

Arbor Lodging•Farmington, CT

About The Position

The Housekeeping Supervisor administers and coordinates housekeeping functions in assigned sections and assumes Housekeeping Manager functions in the manager’s absence. The role works various shifts, seven days a week, including weekends and holidays. The supervisor inspects housekeeping work, coordinates daily assignments and floor closing, maintains records and key control, supports staff training, and helps ensure guest satisfaction.

Requirements

Previous hotel-related experience is required.
Ability to meet the physical demands of the job, including lifting 20 lbs, is required.

Nice To Haves

High school diploma or educational equivalent is preferred.

Responsibilities

Inspect Room Attendants’ work in assigned sections daily to ensure standards and productivity levels are met and maintained.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office according to hotel standards.
Oversee floor closing at the end of the day, ensuring Room Attendants’ carts are clean and restocked.
Ensure records of daily assignments are completed, signed, and submitted to the Housekeeping Office on time.
Maintain key control.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Oversee daily duty assignments and ensure Room Attendants and House Attendants have work assignments.
Report progress on out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager according to standards.
Collaborate with Maintenance staff to communicate about out-of-order rooms.
Assist with training Housekeeping staff.
Ensure overall guest satisfaction.