Housekeeping Supervisor

DoubleTree•Miami, FL

4d•Onsite

About The Position

The DoubleTree by Hilton Miami Airport Convention Center is seeking an experienced Housekeeping Supervisor. This is a 100% on-site, non-exempt position reporting to the Housekeeping Manager. The Housekeeping Floor Supervisor oversees the cleaning of guestrooms by Housekeeping staff and ensures that rooms meet established cleanliness standards and are ready in a timely manner for guest accommodations. The hotel is located near Miami International Airport and the Blue Lagoon Business District. It features 334 guestrooms, onsite dining, a fitness room, an outdoor pool, a business center, retail space, hotel meeting and function space, and a convention center.

Requirements

High school diploma or equivalent required.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Must be able to handle problems, including anticipating, preventing, identifying, and solving them as necessary.
Must be able to understand and apply complex information and data from various sources to meet objectives.
Must be able to maintain confidentiality of information.
Must maintain regular attendance in compliance with hotel standards and scheduling needs.
Must maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Must be able to stand for the entire shift.
Must be able to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Flexible and long hours are sometimes required.

Nice To Haves

College coursework in a related field is helpful.
Previous supervisory responsibility is preferred.
Ability to cross-train in other hotel-related areas.

Responsibilities

Ensure employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
Inspect rooms assigned to Room Attendants daily to ensure cleanliness standards and productivity levels are met.
Notify Room Attendants of room deficiencies, record them on the attendant’s board, ensure corrections are made when applicable, and re-inspect corrected rooms.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect VIP rooms and report their availability to the Front Office according to hotel standards.
Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked.
Ensure daily assignment records are completed, signed off, and submitted to the Housekeeping Office.
Maintain key control.
Supervise Laundry employees when applicable.
Communicate with Guest Services about discrepant rooms and physically check rooms to determine their status.
Handle Lost and Found items according to hotel standards.
Carry an active pager or radio to maintain contact with the Front Office and/or Engineering.
Oversee daily duty assignments and ensure each Room Attendant and House Attendant has a work assignment.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Report progress on out-of-order rooms under Housekeeping’s supervision to the Guest Services Manager according to hotel standards.
Initiate repair and maintenance work orders and follow through until they are completed.
Oversee Room Attendant training.
Ensure regular maintenance and cleaning projects are completed on a biannual basis.
Assist Housekeeping Management in preparing the Standard of the Week.
Monitor VIPs, special guests, and special requests.
Ensure overall guest satisfaction.
Attend required hotel meetings and trainings; maintain regular attendance in accordance with hotel standards and scheduling needs.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
Comply with hotel standards and regulations to encourage safe and efficient operations.
Support productivity, identify problem areas, and assist in implementing solutions.
Anticipate, prevent, identify, and solve problems as needed.
Cross-train in other hotel-related areas and maintain confidentiality of information.
Show initiative by anticipating guest or operational needs.
Perform other duties as requested by management and maintain a warm, friendly demeanor.