Housekeeping Supervisor

The Marcus Corporation•Lake Geneva, WI

About The Position

The Housekeeping Supervisor at Grand Geneva Resort & Spa leads housekeeping operations to ensure guest rooms, public spaces, corridors, and back-of-house areas meet the resort’s cleanliness and quality standards. The role includes inspecting spaces, monitoring staff performance, organizing and guiding team members, and supporting smooth daily department operations. The supervisor also handles guest requests and deliveries, reports maintenance issues and hazardous conditions, and responds to guest inquiries.

Requirements

Any combination of education and experience that provides the required knowledge, skills, and abilities.
At least six months of supervisory experience or one year of relevant housekeeping experience.
Strong proficiency in Microsoft applications and Property Management Systems.
Ability to read and write basic English to complete reports and forms.
Ability to provide clear direction, instruction, and guidance to team members.
Strong organizational skills and ability to prioritize tasks and meet deadlines.
Ability to exercise judgment and monitor staff performance effectively.
Flexible availability, including days, nights, weekends, and holidays.

Nice To Haves

High school education preferred.

Responsibilities

Inspect guest rooms, public areas, and corridors for cleanliness and quality, and update room status as needed.
Monitor and evaluate housekeeping staff performance to ensure tasks are completed on time and to standard.
Provide organization, guidance, and communication while reinforcing the resort’s standards.
Keep housekeeping carts and linen closets clean, organized, and fully stocked.
Inspect VIP rooms and conduct random room quality checks; report maintenance issues.
Handle special guest requests and assist with deliveries to ensure timely service.
Maintain proper staffing levels and oversee the smooth operation of the housekeeping department.
Report suspicious activity or hazardous conditions to the Loss Prevention Department.
Respond to guest inquiries.

Benefits

A free, well-balanced meal every shift.
Discounted gym membership.
Room discounts at Marcus Hotels & Resorts.
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa.
Free parking.
“Two for one” movie theater coupons at Marcus Theatres.
Opportunities to grow your career and transfer between properties.
Early wage access.
Paid time off.
Flexible scheduling.
Medical, dental, and vision insurance offered after 30 days of employment.
Company-paid life insurance.
Employee assistance program.
401(k) with employer match.