Housekeeping Supervisor

Great Wolf Lodge•Concord, NC

5d•Onsite

About The Position

The Housekeeping Supervisor at Great Wolf Lodge leads front-line housekeeping operations to support an efficient department and a safe, clean, timely guest experience. The role helps select, train, staff, coach, and recognize housekeeping team members while upholding lodge standards and Great Wolf policies. The supervisor coordinates daily assignments and projects, participates in scheduling and labor forecasting, and oversees room turnover, inspections, inventory, and maintenance issue escalation. They also lead daily stand-up meetings, contribute to training and recruitment, support team engagement, and schedule deep cleaning and carpet care. The position pays $21 per hour. The schedule may be flexible and may include nights, weekends, and holidays as needed. Physical requirements include lifting up to 30 pounds, standing or walking for long periods, bending, stretching, twisting, and tolerating exposure to chemicals.

Requirements

High school diploma or equivalent experience.
At least 1 year of experience in a Rooms Division supervisor or similar supervisory position.
Prior hospitality or housekeeping experience, or equivalent formal education.
Experience with Microsoft Office and general software systems; proficiency in Excel, Word, and Outlook.
Experience with HotSos or a similar system.
Demonstrated interpersonal and verbal communication skills.
Demonstrated customer service, conflict resolution, employee engagement, retention, and team-building skills.
Ability to work a flexible schedule, including nights, weekends, and/or holidays as needed.
Ability to lift 30 pounds; stand or walk for long periods; bend, stretch, and twist; and tolerate exposure to chemicals.

Nice To Haves

Bachelor's degree.
Previous housekeeping experience, preferably at a large family resort or hotel.
Experience with Opera or a similar system.
Bilingual English and Spanish ability.
Time management skills in a fast-paced environment.

Responsibilities

Lead and mentor housekeeping staff to meet or exceed cleanliness standards and operational efficiency.
Ensure vacant and clean rooms are turned over promptly; verify stayovers, report early checkouts, and communicate issues or discrepancies to the front office.
Coach, encourage, and recognize team members; support performance management in collaboration with housekeeping leadership.
Understand and promote Great Wolf policies and procedures.
Participate in staff scheduling, labor management, and forecasting.
Help develop and deliver training for new hires and ongoing training for team members.
Create and schedule daily assignments and daily or weekly projects, optimizing staffing for lodge cleanliness and performance.
Conduct daily stand-up meetings with Room Attendants and House Attendants to prioritize work and gather feedback; escalate team feedback to leadership.
Inspect guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control; review findings with Room Attendants and coach for accountability and improvement.
Keep linen storage rooms, trash rooms, and housekeeping carts clean, organized, inventoried, and compliant with safety standards.
Supervise staff and work areas to ensure compliance with resort standards, including time and attendance management.
Participate in recruiting and selecting housekeeping department talent.
Assist with team meetings and plan engagement activities.
Ensure maintenance work orders and other concerns are completed and properly communicated or escalated to the appropriate department.
Schedule deep cleaning and carpet care according to the bi-yearly schedule and guest comments.