Housekeeping Supervisor

Hersha Hospitality Management LP • St. Petersburg, FL

1d

About The Position

The Housekeeping Supervisor oversees housekeeping staff to ensure brand and hotel guest-service and sustainability standards are met. The role trains, schedules, coaches, and supports associates; supports hiring where housekeeping associates are HHM employees; and ensures staff are properly trained to clean rooms efficiently according to established standards. The supervisor communicates guest-service scores and helps drive guest satisfaction, issues cleaning supplies and equipment, and may clean rooms or assist staff with room cleaning. The position may also supervise laundry employees and assist in the breakfast area as needed.

The supervisor prepares schedules for HHM associates or shares anticipated occupancy with vendors to support appropriate staffing. The role addresses associate performance and behavior concerns directly or through vendors, follows HHM’s EarthView sustainability practices, and observes safe-work, protective-equipment, MSDS, and OSHA standards. The supervisor ensures overall guest satisfaction and performs other duties as requested by management.

Requirements

• Previous housekeeping experience or equivalent training required.

Nice To Haves

• High school diploma preferred.
• Previous supervisory responsibility preferred.

Responsibilities

• Train, schedule, coach, and support housekeeping associates in accordance with brand or hotel standards and HHM core values.
• Screen applicants and hire new employees when housekeeping associates are HHM employees.
• Train staff to clean rooms efficiently according to established standards, or work with external vendors to ensure appropriate training.
• Communicate guest-service scores and drive improvement and higher guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• Clean rooms or assist staff with room cleaning when needed.
• Address associate performance and behavior concerns directly or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Benefits

• Competitive wages for full-time and part-time opportunities
• Medical, dental, and vision health insurance
• Paid time off
• 401(k) company match
• Free basic life insurance
• Travel discounts
• Commuter transit and commuter parking benefits
• Employee assistance and wellness program
• Educational/professional development
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED