HOUSEKEEPING SUPERVISOR

Caesars Entertainment•Pompano Beach, FL

11d

About The Position

The Housekeeping Supervisor is responsible for the successful operation of a housekeeping shift and for ensuring high standards of cleanliness throughout the casino and public areas. The role promotes Family Style Service through positive actions and attitude. The supervisor coordinates assignments and staffing, oversees employee development and safety, reviews financial and housekeeping activity, and responds to routine guest complaints while maintaining positive guest relationships. The position requires schedule flexibility, including late nights, weekends, holidays, and changing shifts.

Requirements

Must be at least 21 years of age.
Proficient in spoken and written English.
Flexible to work various shifts, weekends, and holidays.
Must be able to obtain and maintain a 1055 gaming license.
Two to five years of janitorial or housekeeping experience in a public facility, with a two-year degree in a related field or equivalent work experience.
Ability to push and pull up to 100 pounds.
Ability to lift and carry objects up to 50 pounds, and up to 100 pounds with assistance.
Ability to bend, stoop, twist, reach, and kneel repetitively.
Ability to safely work with provided cleaning chemicals and equipment.
Ability to ascend and descend stairs and maintain equilibrium for an extended period.
Ability to work from a standing or sitting position and/or walk for an extended period.
Ability to work in a smoking and pet-friendly environment.

Responsibilities

Develop and manage housekeeping work schedules and assignments, and oversee completion of the work.
Ensure the safety and security of employees and customers and supervise programs and processes to reduce and control lost-time injuries.
Review staffing levels to maintain budgeted employment, delegate authority, and assign responsibilities.
Develop staff; interview, hire, and evaluate employees; and maintain employee files.
Review departmental financial data.
Apply knowledge of applicable OSHA standards, chemical safety, bloodborne pathogens, and cleaning-equipment operation.
Review housekeeping activities with the Executive Housekeeper.
Handle routine customer complaints and incidents, identify situations requiring supervisory attention, and seek resolutions that maintain positive guest relationships.
Work a flexible schedule as business operations require, including late nights, weekends, and holidays; shifts may change.
Help maintain a spotless casino by disposing of cups, glasses, bottles, and other items left on the floor by guests.
Perform other duties as assigned or reasonably requested by management.