Housekeeping Supervisor

Hotel Rendale Miami Beach • Miami Beach, FL

2d

About The Position

The Housekeeping Supervisor supervises housekeeping staff to ensure brand and hotel guest-service and sustainability standards are met. The role trains, schedules, coaches, and supports associates; ensures rooms are cleaned efficiently to established standards; monitors guest-service scores; issues supplies and equipment; and helps maintain staffing levels. The supervisor may clean rooms, assist in the breakfast area, supervise laundry employees when applicable, and address performance or behavior concerns involving HHM associates or vendors. The work schedule varies and may include weekends and holidays.

Requirements

• Previous housekeeping experience or equivalent training required.
• High school diploma preferred.
• Previous supervisory responsibility preferred.

Nice To Haves

• High school diploma.
• Previous supervisory responsibility.

Responsibilities

• Train, schedule, coach, and support associates to meet brand or hotel standards and HHM core values.
• Screen job applicants and hire new employees when housekeeping associates are HHM employees.
• Train staff to clean rooms efficiently according to established standards, or partner with external vendors to ensure proper training.
• Monitor and communicate guest-service scores to drive improvement and guest satisfaction.
• Issue cleaning supplies and equipment to associates.
• Clean rooms or assist staff with room cleaning as needed.
• Address associate performance and behavior concerns directly with HHM associates or through vendors.
• Supervise laundry employees, if applicable.
• Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing levels.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
• Assist in the breakfast area as needed.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Benefits

• Medical, dental, and vision health insurance.
• Paid time off.
• 401(k) company match.
• Free basic life insurance.
• Travel discounts.
• Commuter transit and commuter parking benefits.
• Employee assistance and wellness program.
• Educational and professional development.
• Referral bonus program.
• Competitive wages for full-time and part-time opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED