Housekeeping Supervisor

Caesars Entertainment • Council Bluffs, IA

5d

About The Position

Supervises Front Desk, Transportation, Housekeeping, Laundry, and Food & Beverage services for an assigned shift, creating a differentiated service experience and ensuring optimum performance. Ensures guests receive prompt, friendly, and courteous service; builds guest relations through visibility and feedback, and professionally resolves guest complaints. Ensures the hotel meets Hilton operating brand standards and coordinates arrangements for Casino and VIP guests, including greeting, pre-registration, baggage handling, and VIP service treatment.

Achieves results through staff development and training, established methods and procedures, and inspection, evaluation, and analysis of performance. Is accountable for day-to-day and long-term operations, including hiring, training, developing, coaching, mentoring, performance management, and scheduling employees to meet business demands and customer-satisfaction needs. Upholds company policies, procedures, regulations, and department goals; communicates safety policies, addresses hazards, and ensures employees are trained on OSHA regulations. Performs other related duties as assigned and serves as a professional role model.

Requirements

• Two years in progressively more challenging guest services or operations roles.
• Excellent communication skills, including the ability to resolve complaints and lead, motivate, and develop a diverse workforce.
• Ability to respond calmly and make rational decisions in stressful situations involving coworkers, guests, and vendors.
• Good oral and written communication skills; tact in dealing with difficult customers; fluency and literacy in English.
• Ability to manage multiple objectives and tasks, and continually assess and reset priorities.
• Ability to prepare, comprehend, and analyze budgets and P&L statements.
• Proven critical-thinking skills and ability to make independent decisions that maximize customer service and program profitability.
• Self-starter and motivator who can work without constant direction at times.
• Excellent interpersonal skills and organizational ability.
• Proficiency in Excel, Word, PowerPoint, Access, and Microsoft Outlook.
• Professional, well-groomed appearance and ability to uphold the highest level of integrity in a regulated business.
• Ability to work in a fast-paced environment and be flexible to work nights, weekends, and holidays as required.
• Ability to listen and respond to visual and aural cues; stand and walk for the entire shift and move around the property.
• Physical ability, with reasonable accommodations, to push and pull 50 pounds and to reach, bend, twist, stoop, stack, crouch, kneel, and balance, including in confined spaces.
• Manual dexterity to type, grab, grip, pull, hold, tear, sort, reach, and file paperwork.

Nice To Haves

• Business- or hospitality-related degree desired.
• Leadership experience in hospitality preferred.

Responsibilities

• Supervise Front Desk, Transportation, Housekeeping, Laundry, and Food & Beverage services for the assigned shift.
• Ensure prompt, friendly, and courteous guest service and maintain Hilton operating brand standards.
• Build guest relations through visibility and feedback, and resolve guest complaints professionally.
• Coordinate Casino and VIP guest arrangements, including greeting, pre-registration, baggage handling, and VIP treatment.
• Develop and train staff; monitor results through inspection, evaluation, and analysis, making changes when necessary.
• Oversee day-to-day and long-term operations, including hiring, training, coaching, mentoring, and performance management up to and including separation.
• Plan, assign, and direct work and schedule employees to meet business demands and customer-satisfaction needs.
• Comply with and uphold company expectations, policies, procedures, industry regulations, and department goals.
• Instruct employees on safety policies and procedures, report and address safety hazards, and ensure employees are trained on OSHA regulations.
• Act as a role model and represent the Company professionally.

Benefits

• Four medical coverage levels for full-time team members and access to an on-site clinic.
• Dental and vision plans and other voluntary benefits.
• Tuition assistance, student loan debt repayment, and dependent scholarship programs, with eligibility timelines described in the posting.
• 401(k) with company match.
• Free parking.
• Team member activities.
• Free meals in the team member dining room while on shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed