Housekeeping Supervisor

Hilton Garden Inn Beavercreek • Dayton, OH

4d

About The Position

The Housekeeping Supervisor oversees housekeeping, laundry, and house person team members and is part of the property’s management team. The role works closely with the Front Desk and Maintenance Departments to support a smooth guest experience and takes ownership of cleanliness throughout guest rooms and public areas. The supervisor works with team members and other departments to meet cleanliness and productivity standards, keep the property in proper working order, and support guest service levels.

The supervisor models expected behaviors, coaches and mentors team members, and holds them accountable for results. The role is accountable for the entire housekeeping department and supports team development through onboarding, training, leadership, mentoring, performance management, and succession planning while meeting guest needs and company goals. Attention to detail, organization, professionalism, training, productivity, and the ability to anticipate team and guest needs while staying calm during busy or stressful periods are important.

Requirements

• Experience in a leadership role in hotels, hospitals, or multi-unit housing as a Housekeeping or Cleaning Supervisor.
• Care and attention to detail to ensure quality.
• Good communication skills.
• Ability to speak professionally with guests, managers, and colleagues.
• Professionalism and integrity.
• Ability to lead others and take pride in one’s work.

Responsibilities

• Oversee housekeeping, laundry, and house person team members.
• Coordinate with the Front Desk and Maintenance Departments to support the guest experience.
• Take ownership of cleanliness in guest rooms and public areas.
• Work with the team and other departments to meet cleanliness and productivity standards.
• Help ensure everything is kept in proper working order and support guest service levels.
• Model expected behaviors and actions for the team.
• Coach and mentor team members while holding them accountable for results.
• Manage the housekeeping department, including onboarding, training, leading, mentoring, performance management, and succession planning.
• Anticipate team and guest needs and remain calm and focused during busy or stressful periods.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed