Housekeeping Supervisor

Lodging Dynamics•Buena Park, CA

6d•$22 - $25

About The Position

Under general direction, the Housekeeping Supervisor supports the Housekeeping Manager in overseeing daily Housekeeping department operations. The role ensures guest rooms, public spaces, and back-of-house areas are clean, organized, and well maintained, and that cleanliness and service standards align with brand and Company expectations. The position coordinates the department’s activities and focuses on supervisory and organizational goals. It assigns, monitors, and reviews work; evaluates team performance; recruits and interviews; and orients and trains team members. The supervisor also analyzes and resolves issues, establishes work methods, ensures regulatory compliance and productivity, proactively assesses risk, and helps protect organizational assets. Some time may be spent performing the same tasks as direct reports. A high school diploma or equivalent and at least one year of experience in hotel housekeeping or a similar industry are required. Supervisory experience and licenses or certifications are not required. No travel is required. The role involves medium work, including sustained walking or standing, regular handling of items up to 25 pounds, occasional handling of items up to 50 pounds, and possible exposure to toxic or caustic chemicals.

Requirements

High school diploma or equivalent.
At least one year of experience in hotel housekeeping or a similar industry.
Ability to understand and follow oral and written directions and communicate effectively in English with internal and external customers.
Effective time management and ability to organize and manage multiple priorities.
Ability to recognize emergency situations and take appropriate action.
Emotional intelligence and interpersonal skills to build strong working relationships with team members at all levels.
Ability to build and motivate a team, foster collaboration, and inspire high performance.
Analytical and problem-solving skills.
Strong focus on accuracy and precision.
Ability to work scheduled shifts, follow timekeeping policies, and comply with federal, state, and local labor regulations, including meal and rest break requirements.
Ability to perform well with frequent interruptions or distractions.
Ability to communicate effectively with management and external stakeholders.
Ability to listen, understand, and resolve challenges and concerns raised by management, team members, or customers.
Interpersonal skills for coaching, counseling, and mentoring.
Knowledge of industry trends, best practices, regulations, and the current industry landscape.
Ability to engage diplomatically with third-party operators and owners, respond appropriately to partner feedback, and help resolve issues.
Basic math skills.
Basic knowledge of Google Docs or Microsoft Word.
Basic knowledge of Google Sheets or Microsoft Excel.
Proficiency in Gmail or Microsoft Outlook.
Ability to adjust to evolving work environments and changing internal or external customer requirements.
Ability to maintain a positive and professional working environment and foster a culture of excellence.
Ability to work effectively in a culturally diverse environment and support diversity and inclusion.
Ability to climb, balance, stoop, kneel, crouch, crawl, reach, stand, walk, push, pull, lift, grasp, and perform repetitive hand and finger motions.
Ability to talk and hear, and to use close, distance, color, and peripheral vision, depth perception, and focus adjustment.
Ability to perform medium work involving constant walking or standing, regular lifting or moving of items up to 25 pounds, and occasional lifting or moving of objects up to 50 pounds.

Responsibilities

Supervise daily Housekeeping operations, including guest rooms, public areas, and laundry.
Assign daily tasks, room lists, and keys to team members and ensure assignments are completed to standard and on time.
Inspect guest rooms, hallways, and public areas for cleanliness, maintenance, and overall condition, and promptly follow up on deficiencies.
Support and assist with training new team members in cleaning techniques, chemical use, and brand standards.
Ensure adequate linen and cleaning supply inventory and report shortages or reordering needs to the Housekeeping Manager.
Respond promptly and professionally to guest requests and service recovery opportunities.
Coordinate with Maintenance to report and track room or equipment repairs.
Maintain accurate room-status, cleaning-schedule, and inspection records.
Assist in developing efficient cleaning schedules and ensure adherence to time standards.
Uphold health, safety, and sanitation standards and monitor compliance with OSHA and Company procedures.
Support Lost & Found tracking procedures and guest-item handling.
Coach team members on performance, attendance, and service excellence, and report concerns to management.
Perform cleaning duties during peak periods or staffing shortages.
Maintain attendance, professional appearance, and appropriate uniform or attire in accordance with Company standards.
Maintain open and effective communication with team members and management.
Attend and participate in team meetings.
Follow safety and emergency procedures and protocols, including applicable Company, federal, and state regulations and guidelines.
Complete required Company training and compliance courses.
Adhere to Company standards, policies, and procedures.
Establish objectives and goals for the team.
Assign, monitor, and review work and evaluate direct reports’ performance.
Recruit and interview team members; orient and train them.
Proactively assess risk and establish systems and procedures to protect organizational assets.
Ensure compliance with safety regulations and accurate, efficient inventory management.
Perform other related duties and responsibilities as assigned.