Housekeeping Supervisor

Kimpton Hotels & Restaurants • Miami, FL

1d • Onsite

About The Position

The Housekeeping Supervisor is responsible for inspecting and maintaining the cleanliness and physical condition of hotel guest rooms, meeting rooms, hallways, and public areas. The role maintains a positive, friendly attitude with guests and employees and serves as a communicator and liaison between guests and room cleaners.

The supervisor monitors room status and cleanliness, coordinates guest requests and room-related updates with the Front Desk, evaluates room cleaners' performance, and handles lost and found items, reporting, and daily operational records. The role requires a flexible schedule, including the ability to work mornings, nights, holidays, and weekends when needed.

Requirements

• At least 1 year of experience in customer service or a similar role.
• Flexible schedule and ability to work mornings, nights, holidays, and weekends when needed.

Nice To Haves

• High school diploma.
• Housekeeping supervisory or related job experience.

Responsibilities

• Prepare a beginning-of-shift inspection report covering guest room status, guest requests, out-of-order rooms, and show rooms for the day.
• Inspect guest check-out rooms for cleanliness, appropriate guest amenities, and properly working room equipment.
• Report substandard conditions or damage in guest rooms to the Housekeeping department.
• Evaluate room cleaners' job performance against hotel standards and take appropriate action, such as retraining, when needed.
• Notify the Front Desk of vacant and clean rooms, completed guest requests, and room status discrepancies.
• Follow up on room moves, late check-outs, and additional guest requests provided by the Front Desk.
• Answer the department telephone using friendly telephone etiquette.
• Assist guests with special requests, information, and the status of Lost & Found items.
• Use the hotel's PMS computer to review room status information and enter updated room statuses.
• Collect, log, and secure lost and found items in a locked cabinet; secure room cleaners' assignment sheets, floor keys, and office; and lock the office door.
• Confirm the following day's work schedule with room cleaners.
• Complete a written report of all room statuses for the Front Desk.
• File daily reports in the file cabinet.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed