Housekeeping Supervisor

Hersha Hospitality Management LP•Weatherford, TX

About The Position

The Housekeeping Supervisor oversees housekeeping staff to ensure guest-service, hotel-brand, and sustainability standards are met. The role includes training, scheduling, coaching, and supporting associates; helping maintain appropriate staffing; monitoring guest-service feedback; and ensuring staff follow established cleaning and safety standards. The supervisor may assist with room cleaning and breakfast-area duties as needed, and may supervise laundry employees where applicable.

Requirements

Previous housekeeping experience or equivalent training required.
High school diploma preferred.
Previous supervisory responsibility preferred.

Nice To Haves

High school diploma.
Previous supervisory responsibility.

Responsibilities

Train, schedule, coach, and support associates so they meet established brand or hotel standards and HHM core values.
Screen applicants and hire new employees when housekeeping associates are HHM employees.
Train staff in efficient room cleaning according to established standards, or coordinate with external vendors to ensure staff training.
Communicate guest-service scores and use them to drive improvements and higher guest satisfaction.
Issue cleaning supplies and equipment to associates.
Occasionally clean rooms or assist staff with room cleaning.
Address associate performance and behavior concerns directly for HHM associates or through vendors.
Supervise laundry employees, if applicable.
Prepare work schedules for HHM associates or provide vendors with anticipated occupancy to ensure proper staffing.
Follow sustainability guidelines and practices related to HHM’s EarthView program.
Practice safe work habits, wear protective safety equipment, and follow MSDS and OSHA standards.
Assist in the breakfast area as needed.
Ensure overall guest satisfaction.
Perform other duties as requested by management.