Housekeeping Supervisor

Shamin Hotels Master•Richmond, VA

10d•Onsite

About The Position

The Housekeeping Supervisor is responsible for ensuring that cleanliness standards are met throughout the hotel. The role assigns room and cleaning tasks, inspects rooms and public areas, provides feedback and training to associates, and helps ensure the department operates safely and efficiently. The supervisor also performs housekeeping duties, monitors room status and hotel cleanliness, coordinates needed maintenance repairs, and completes opening and closing shift duties. Nights, weekends, and holidays may be required.

Requirements

Positive attitude and willingness to help others succeed.
Hotel housekeeping experience.
Availability to work weekends and holidays.
Strong attention to detail and pride in clean, welcoming spaces.
Clear communication skills and a supportive approach to coaching teammates.
Good organization, prioritization, and time-management skills.
Friendly guest-service skills and ability to respond professionally to requests.
Dependability and reliable transportation to work.
Basic reading, writing, and math skills.

Nice To Haves

Housekeeping supervisory or lead experience.
Ability to speak English and Spanish.
High school diploma, GED, or equivalent experience.

Responsibilities

Schedule room and cleaning assignments to ensure proper coverage.
Inspect assigned rooms and public areas to ensure furnishings, equipment, and linens are clean and in good repair.
Provide efficient, objective feedback to room attendants to improve housekeeping efficiency and quality.
Ensure associates have appropriate supplies, equipment, uniforms, nametags, and designated PPE.
Train associates on safety standards and consistently enforce those standards.
Identify unsafe behavior and address it appropriately.
Complete accident investigations and take steps to prevent future accidents.
Perform housekeeping duties, including making beds, vacuuming, and cleaning.
Verify and update the status of discrepant rooms throughout the shift.
Perform opening and closing shift duties.
Notify the maintenance department of necessary repairs.
Monitor cleanliness throughout the hotel, including the parking lot and exterior entrances.
Perform other duties as assigned.

Benefits

Health insurance
Dental insurance
Vision insurance
Accident insurance
Short- and long-term disability insurance
Critical illness insurance
Hospital indemnity insurance
Pre-paid legal
401(k) with company match
Paid time off
Paid holidays
Pet insurance
Gym membership discounts
Discounts on tickets, rental cars, attractions, and footwear
Employee discounts at branded hotels
Referral rewards, including a $200 bonus for each referred friend who is hired, subject to conditions