Housekeeping Supervisor

Triumph Hotels•New York, NY

12d

About The Position

Belleclaire Hotel, a member of Triumph Hotels, is seeking a Housekeeping Supervisor to support housekeeping operations. Reporting to the Housekeeping Manager, the supervisor responds to guest and associate issues, supports service quality, and ensures procedures are completed in accordance with Standard Operating Procedures. The role includes operational oversight, staff development, room and public-area inspections, inventory and supply coordination, reporting, and collaboration with other hotel departments. The supervisor also supports labor management, safety practices, and the ongoing improvement of housekeeping operations.

Requirements

At least two years of experience in a Housekeeping or Front Office role.
Proven team leadership, high energy, and motivation.
Results-oriented approach with emphasis on individual and team accountability.
Experience managing an organized labor workforce.
Ability to create, implement, and analyze manual and automated reports.
Comprehensive knowledge of management strategies and techniques.
Knowledge of personal computers and property-specific applications, including Opera, Word, Excel, and Outlook.
Knowledge of legal and contractual agreements and corporate department functions.
Ability to develop and deliver effective training.
Strong organization, attention to detail, communication, decision-making, and leadership skills.
Ability to perform effectively under high pressure and volume; self-motivated, energetic, and enthusiastic.
Professionalism, continuous-improvement orientation, creativity, analytical problem-solving, follow-through, and personal integrity.

Nice To Haves

Previous management experience.
Experience working in a unionized environment.
Front Office experience.
High motivation.

Responsibilities

Promote an issue-free work environment through motivation, support, empowerment, and staff development.
Build positive working relationships through teamwork and clear communication.
Align decisions and actions with the hotel's policy of 100% guest satisfaction and high service standards.
Help develop the hotel brand and integrate it into the guest experience; participate in sales and marketing efforts.
Perform daily office duties and seek improvements to housekeeping policies and procedures.
Assist with training and developing housekeeping associates.
Assist with staff scheduling, payroll, workload preparation, and management of labor expenses.
Inspect hotel rooms, public areas, VIP rooms, and showrooms daily to ensure cleanliness meets hotel standards.
Monitor equipment, furniture, room supplies, and general room appearance.
Monitor housekeeping supply inventory and coordinate with outside suppliers and linen services; receive and confirm deliveries.
Conduct monthly linen inventory.
Prepare and follow up on incident and accident reports.
Coordinate with front office, maintenance, banquets, and other departments to resolve outstanding guest issues.
Monitor guest complaints and take corrective action when necessary.
Prepare and review daily housekeeping reports.
Lead the room heavy-cleaning maintenance program; record staff work and provide feedback.
Prepare and conduct 90-day and annual performance reviews, evaluate staff performance, and take corrective action when needed.
Assist with the Fire Safety Program as required.
Communicate special requests to management and pass special instructions to the next shift.
Follow the company's labor-relations philosophy, strategy, procedures, and applicable collective bargaining agreements.
Ensure associates follow service, procedure, and communication standards; administer required associate reference-guide practices, including performance and aptitude reviews.
Train on and execute applicable Standard Operating Procedures.
Perform miscellaneous duties and assist the General Manager and Assistant General Manager as directed.