Housekeeping Supervisor

Triumph Hotels • New York, NY

13d • $26 - $29

About The Position

Belleclaire Hotel, a member of Triumph Hotels, is seeking a Housekeeping Supervisor to assist with housekeeping operations. The supervisor responds to guest and associate issues, supports a high level of guest service, and ensures procedures are completed in accordance with Standard Operating Procedures. The role supports the Housekeeping Manager and Director of Housekeeping in staff development, scheduling and payroll preparation, labor management, inspections, inventory, reporting, and daily operational coordination.

The position also contributes to a positive and efficient work environment through communication, teamwork, coaching, and accountability. The supervisor works with other hotel departments and outside suppliers, addresses guest concerns, maintains housekeeping standards, and supports the hotel’s sales, marketing, fire safety, and labor-relations practices.

Requirements

• Minimum of two years in a Housekeeping or Front Office role.
• Proven team leader with high energy and motivation.
• Results-oriented, with emphasis on individual and team accountability.
• Experience managing an organized labor workforce.
• Ability to create, implement, and analyze manual and automated reports.
• Comprehensive knowledge of management strategies and techniques.
• Knowledge of personal computers and property-specific applications, including Opera, Word, Excel, and Outlook.
• Knowledge of legal and contractual agreements.
• Knowledge of corporate department functions.
• Ability to develop and deliver effective training.
• Well organized and detail oriented.
• Commitment to continuous improvement and professionalism.
• Creative and innovative thinker able to turn ideas into action quickly.
• Analytical and expedient problem-solving approach.
• Strong follow-through and personal integrity.
• Strong communication, decision-making, organization, and leadership skills.
• Ability to perform under high pressure and volume; self-motivated, energetic, and enthusiastic.

Nice To Haves

• Previous management experience.
• Experience working in a unionized environment.
• Front Office experience.
• High motivation.

Responsibilities

• Promote an issue-free work environment through motivation, support, empowerment, and personnel development.
• Build positive working relationships through teamwork and clear communication.
• Align decisions and actions with the hotel’s guest-satisfaction and service standards.
• Support development of the hotel brand and its integration into the guest experience.
• Participate in sales and marketing efforts and perform daily office duties.
• Develop housekeeping policies and procedures to improve operations.
• Assist with training and development of housekeeping associates.
• Assist with preparing staff schedules, payroll, and workloads to support efficiency.
• Assist the Director of Housekeeping with daily labor expense management.
• Inspect hotel rooms, public areas, VIP rooms, and showrooms daily for cleanliness and standards compliance.
• Monitor equipment, furniture, room supplies, and room appearance.
• Monitor housekeeping supply inventory and ensure staff have necessary supplies.
• Coordinate with outside suppliers and linen services, and receive and confirm deliveries.
• Conduct monthly linen inventory.
• Prepare and follow up on incident and accident reports.
• Coordinate with front office, maintenance, banquets, and other departments to resolve outstanding guest issues.
• Monitor guest complaints and take corrective action when needed.
• Prepare and review daily housekeeping reports.
• Lead the room heavy-cleaning maintenance program.
• Record staff work and provide feedback.
• Prepare and conduct 90-day and annual performance reviews.
• Evaluate housekeeping staff performance and assist with corrective action when necessary.
• Assist with the Fire Safety Program as required.
• Communicate special requests to management and pass instructions to the next shift.
• Follow the company’s labor-relations philosophy, strategy, procedures, and applicable collective bargaining agreements.
• Ensure associates follow service, procedure, and communication standards in Standard Operating Procedures.
• Administer associate reference guide practices, including performance and aptitude reviews.
• Train on and execute applicable Standard Operating Procedures.
• Perform miscellaneous duties and assist the General Manager and Assistant General Manager as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed