Housekeeping Supervisor

Hilton Grand Vacations • Williamsburg, VA

12d • $18 - $20

About The Position

The Housekeeping Supervisor at Patrick Henry Square Resort provides service to guests and owners and leads housekeeping team members throughout each shift. The role supervises housekeeping operations across guest rooms, public and common areas, and back-of-house spaces, ensuring the resort’s cleanliness and quality standards are met and improved. The supervisor also supports operational work directly when needed, responds to guest concerns, and works with other departments to maintain resort service quality.

Requirements

• Minimum 2–3 years of supervisory experience.
• Housekeeping experience.
• Ability to communicate effectively with guests.
• Physical ability to work from ladders, move furniture, operate cleaning equipment, and tolerate exposure to general cleaning chemicals.
• Ability to tolerate environmental factors such as humidity, cold, heat, dust, and noise.
• Ability to work full scheduled shifts from 8:30 AM to 5:00 PM, including weekends and holidays, based on business and operational needs.

Responsibilities

• Supervise daily housekeeping operations across guest rooms, public areas, common areas, and heart-of-house locations to meet Hilton Grand Vacations cleanliness and quality standards.
• Inspect guest rooms and public areas daily, identify improvement opportunities, and ensure corrective actions are completed.
• Participate in daily staff meetings, provide direction, communicate priorities, and address guest room quality concerns.
• Train, coach, and develop team members in safety procedures, service standards, departmental policies, and job responsibilities.
• Assign daily work schedules and room assignments to maximize productivity and achieve operational goals.
• Monitor room status, vacant room discrepancies, departure reports, and other shift-related operational reports.
• Maintain cleanliness, organization, and inventory control of cart rooms, storage closets, inventory rooms, and housekeeping storage areas.
• Assist with monthly inventory counts and maintain appropriate supply par levels.
• Clean guest rooms, perform deep-cleaning projects, and clean common areas as needed.
• Document, communicate, and follow up on maintenance concerns with the Engineering Department.
• Respond promptly and professionally to guest requests and concerns and follow up to ensure guest satisfaction.
• Assist with performance management, including coaching, documentation, and performance reviews.
• Maintain regular attendance and punctuality in accordance with company policies.
• Uphold Hilton Grand Vacations values, complete required training, and support additional operational tasks as assigned.

Benefits

• Day 1 eligibility for medical, dental, and vision health benefits.
• Recognition programs and rewards.
• Travel discounts program.
• Paid vacation and paid sick days.
• Employee Assistance Program supporting physical and mental wellbeing.
• 401(k) program with company match.
• Tuition reimbursement programs.
• Employee stock purchase program.
• Learning and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed