Housekeeping Supervisor

Kimpton Hotels & Restaurants•Miami, FL

10d

About The Position

The Housekeeping Supervisor is responsible for inspecting and maintaining the cleanliness and physical condition of hotel guest rooms, meeting rooms, hallways, and public areas. The role maintains a positive, friendly attitude with guests and employees and serves as a liaison between guests and cleaners. The supervisor tracks room status, guest requests, and room condition; communicates updates to the Front Desk; evaluates room cleaners’ performance and arranges corrective action when needed; and manages departmental telephone inquiries and lost-and-found items. The position also includes securing keys and records, confirming the next day’s cleaner schedule, and completing and filing daily reports.

Requirements

One year of experience in customer service or a similar role.
Flexible schedule and ability to work mornings, nights, holidays, and weekends when needed.

Nice To Haves

High school diploma.
Housekeeping supervisory or related job experience.

Responsibilities

Prepare a beginning-of-shift inspection report listing guest room statuses, guest requests, out-of-order rooms, and show rooms.
Inspect guest check-out rooms for cleanliness, appropriate amenities, and properly working room equipment.
Report substandard conditions or guest room damage to the Housekeeping department.
Evaluate room cleaners’ job performance against hotel standards and take appropriate action, such as retraining, when needed.
Notify the Front Desk of vacant and clean rooms, completed guest requests, and room status discrepancies.
Follow up on room moves, late check-outs, and additional guest requests received from the Front Desk.
Answer the department telephone using friendly telephone etiquette and assist guests with special requests, information, and Lost & Found status.
Use the hotel PMS computer to review room status information and enter updated room statuses.
Collect, log, and secure lost-and-found items in a locked cabinet.
Secure room cleaners’ assignment sheets, floor keys, and the office, including locking the office door.
Confirm the following day’s work schedule with room cleaners.
Complete a written report of room statuses for the Front Desk and file all daily reports.