Housekeeping Supervisor

Highgate Hotels•Florida City, FL

7d•Onsite

About The Position

The Housekeeping Supervisor administers and coordinates housekeeping functions in assigned sections and assumes the Housekeeping Manager’s functions when that manager is absent. The supervisor oversees room attendants and housekeeping operations, monitors cleanliness and supply readiness, coordinates with Front Office and Engineering, and supports guest satisfaction. The role may include cleaning rooms when business needs require.

Requirements

High school diploma or equivalent required.
Ability to stand during the entire shift.
Ability to communicate effectively verbally and in writing with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

College coursework in a related field.
Two to three years of progressive experience in a hotel or related field.
Previous supervisory responsibility.

Responsibilities

Inspect Room Attendants’ work in assigned sections daily to ensure standards and productivity levels are met and maintained.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office according to hotel standards.
Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked.
Ensure daily assignment records are completed, signed off, and delivered to the Housekeeping Office on time.
Maintain key control.
Handle Lost and Found items according to standards.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Oversee daily duty assignments and ensure Room Attendants and House Attendants have work assignments.
Carry an active pager or radio to maintain contact with the Front Office and/or Engineering throughout the shift.
Report progress on out-of-order rooms under Housekeeping Department supervision to the Guest Services Manager according to standards.
Initiate repair and maintenance work orders and forward them to Engineering; follow up until each work order is completed.
Assist with training Housekeeping staff.
Clean rooms when business needs dictate.
Ensure cleaning projects are completed on a biannual basis.
Ensure overall guest satisfaction.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law