Housekeeping Supervisor

Chula Vista Resort•Wisconsin Dells, WI

12d•Onsite

About The Position

The Housekeeping Supervisor works with the housekeeping team and other departments to coordinate hiring, training, and operational strategies, and to achieve departmental goals. The role helps develop new concepts, products, services, and resources; supports annual employee performance evaluations; and maintains effective operations while ensuring consistently high-quality service. The supervisor ensures that departmental products and services meet resort standards and that operations comply with applicable legal requirements, codes, cleanliness, and sanitation standards. They help develop and implement employee training, safeguard company assets and confidential information, make timely and well-considered decisions, and maintain cooperative relationships with guests and staff. The role also requires setting priorities, meeting deadlines, identifying operational strengths and weaknesses, and taking action to improve performance. The supervisor is expected to maintain a professional appearance and help provide prompt, friendly, quality service that supports high customer satisfaction.

Requirements

High school diploma.
At least 3 years of housekeeping experience.
Knowledge of all facets of the hotel, including guest relations, as they apply to Chula Vista Resort.
Ability to work effectively with others in a staff position.
Ability to think creatively, solve problems, identify opportunities, and clearly define objectives.
Knowledge of training methods and procedures and the ability to implement them.
Ability to perform routine arithmetic calculations related to pricing, margins, and costs; prepare budgets; and interpret financial operating statements.
Ability to communicate effectively in English, verbally and in writing, to give instructions, relay information, and interact with customers, vendors, and company staff.
Ability to sit and stand for long periods, walk, turn the head and torso, and bend the arms, wrists, and fingers.
Full use of eyes and ears and full power of speech.

Nice To Haves

Bachelor's degree.
At least 1 year of experience in a housekeeping leadership position.

Responsibilities

Coordinate hiring, training, and operational strategies with housekeeping and peripheral departments to achieve goals and objectives.
Seek and develop new concepts, products, services, and resources for areas of responsibility.
Assist with annual employee performance evaluations.
Maintain effective departmental operations through team members reporting to the position while delivering superior quality and service.
Ensure products and services meet established resort quality standards.
Maintain compliance with legal requirements, codes, cleanliness, and sanitation standards.
Assist in developing employee training methods and implement them with department leadership and employees.
Safeguard company assets and confidential customer, company, and employee information.
Make timely decisions, investigate and solve problems, and take responsibility for major decisions.
Maintain cooperative working relationships with guests and staff, and handle difficult situations tactfully.
Ensure supervised personnel are evaluated according to established procedures.
Recognize and manage priorities, meet deadlines, and address operational strengths and weaknesses.
Complete obligations and commitments and maintain a professional appearance.
Promote high customer satisfaction through prompt, friendly, quality service and appropriate communication with guests and subordinates, in person and over radios.
Perform other duties deemed appropriate by the chain of command.