HOUSEKEEPING SUPERVISOR

Nara Hotels, Inc.•El Segundo, CA

11d

About The Position

The Housekeeping Supervisor oversees daily housekeeping operations to ensure guest rooms, public areas, and back-of-house spaces meet high standards of cleanliness, sanitation, organization, and presentation. The role provides hands-on leadership, supervises and develops team members, coordinates assignments and staffing schedules, and ensures compliance with hotel standards, safety procedures, and operational requirements. The supervisor works with other departments to maintain a clean, safe, and welcoming environment for guests and employees.

Requirements

Previous experience as a Housekeeping Supervisor, Lead Housekeeper, or in a similar supervisory position.
Hands-on experience with housekeeping, cleaning, and basic maintenance procedures; hotel, resort, healthcare facility, or other large-scale operation experience is preferred.
Knowledge of commercial cleaning equipment, products, chemicals, and proper handling procedures.
Strong organizational, communication, leadership, and team-management skills.
Ability to prioritize responsibilities, manage competing demands, and maintain operational efficiency in a fast-paced environment.
Excellent attention to detail and commitment to cleanliness, sanitation, and quality standards.
Ability to train, coach, motivate, and hold team members accountable for performance.
Professional, courteous, customer-focused approach when interacting with guests, employees, and other departments.
Ability to work independently and contribute effectively to a collaborative team.
Ability to identify operational issues, exercise sound judgment, and resolve problems in a timely manner.
Physical ability to perform essential duties, including prolonged standing, walking, bending, reaching, and lifting.
Ability to lift and carry up to 30 pounds, with or without reasonable accommodation.

Responsibilities

Supervise and coordinate the daily activities of the housekeeping team to ensure efficient operations and consistent service quality.
Train, coach, and motivate housekeeping staff on cleaning techniques, maintenance procedures, guest service, and hotel standards.
Inspect guest rooms, public areas, stairways, lounges, and back-of-house spaces for cleanliness, organization, and presentation.
Assign daily tasks, prepare work schedules, and arrange staffing coverage based on absences and operational demands.
Establish, communicate, and enforce standards for cleanliness, sanitation, hygiene, and property appearance.
Monitor employee performance, provide feedback, and support staff development.
Address employee concerns and resolve operational challenges promptly and professionally.
Respond to housekeeping-related guest requests, concerns, and complaints, ensuring timely resolution and follow-up.
Monitor inventory and maintain adequate supplies of cleaning products, chemicals, linens, and other housekeeping materials.
Ensure supplies, equipment, and storage areas are organized, maintained, and used safely.
Participate in deep-cleaning initiatives, special projects, and other housekeeping duties as needed.
Ensure housekeeping operations comply with hotel policies, safety protocols, sanitation standards, and applicable regulations.
Identify and report maintenance concerns, room deficiencies, damaged equipment, and potential safety hazards to the appropriate department.
Collaborate with the Executive Housekeeper, Front Office, Maintenance/Engineering, and other departments to support hotel operations and guest satisfaction.
Foster a professional, respectful, and team-oriented work environment that promotes accountability, cooperation, and high performance.