Housekeeping Supervisor

Peregrine Hospitality•Savannah, GA

12d

About The Position

The Housekeeping Supervisor manages the daily operations of the hotel’s Housekeeping and Laundry departments, including opening and closing. The role ensures guestrooms and public areas meet cleanliness, maintenance, productivity, and Brand standards, while coordinating with other departments to support communication and guest satisfaction. The supervisor assigns and supports room attendants, housepersons, and laundry attendants; monitors room status; maintains logs; manages keys; oversees VIP rooms and special requests; and leads daily stand-up and pre-shift meetings. The role also trains and develops associates in service, technical, operating, and safety standards; ensures associates have the supplies and equipment they need; promotes safe practices; and models appropriate behavior. Responsibilities are carried out in accordance with hotel policies and standard operating procedures, along with additional duties assigned by management. This position requires flexible scheduled shifts based on business needs. The physical requirements include standing for extended periods, lifting and carrying items, moving carts and equipment, bending, twisting, stooping, kneeling, climbing ladders, and using necessary equipment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

High school diploma or GED equivalence.
At least 1 year of experience in housekeeping leadership or as an Inspector/ress.
Bilingual in Spanish and English.
Strong computer skills and proficiency in Microsoft Office.
Strong leadership skills and the ability to apply them in a dynamic environment.
Ability to establish department goals and objectives.
Well organized, focused, and able to complete assigned work.
Ability to work cohesively with coworkers and other departments as part of a team.
Ability to build morale and promote positive employee engagement.
Ability to follow policies and procedures while striving to improve operational standards.
Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
Ability to communicate verbally and in writing with guests, management, coworkers, staff, and vendors, including in person and by phone.
Ability to present information effectively to associates, management, guests, and the public in individual and group settings.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to understand guest service needs.
Knowledge of computer accounting programs, math skills, and budgetary analysis capabilities.
Ability to lift up to 15 pounds regularly and carry up to 40 pounds frequently.
Ability to push and pull carts and equipment weighing up to 250 pounds occasionally.
Ability to stand for extended periods and to bend, twist, stoop, squat, kneel, stretch, and climb a ladder.
Ability to perform grasping, writing, walking, sitting, repetitive motions, and other cleaning and inspection tasks.
Listening, hearing, and visual acuity sufficient for the role.
Manual dexterity to use and operate necessary equipment.
Willingness to work flexible scheduled shifts based on business needs.

Responsibilities

Comply with Brand standards and OSHA regulations.
Manage daily opening and closing operations for the Housekeeping and Laundry departments.
Inspect guestrooms daily for cleanliness, maintenance standards, and productivity.
Prepare and monitor VIP rooms, special guests, and requests.
Coordinate department activities with other departments to improve communication and guest satisfaction.
Monitor vacant rooms, checkout rooms, and stayovers, and communicate relevant information to the front office.
Maintain complete and accurate logs and room status records.
Assign or reassign room lists to room attendants.
Support and supervise houseperson and laundry attendant assignments.
Issue keys to authorized personnel.
Train associates on cleanliness standards.
Lead daily stand-up and pre-shift meetings.
Promote hotel rules and regulations intended to protect guest safety and welfare.
Respond to guest concerns regarding the cleanliness of public areas and guestrooms.
Monitor quality, cleanliness, and Brand standards to meet guest expectations.
Maintain lobby areas, including upkeep and cleanliness.
Provide service intended to exceed expectations and support guest satisfaction and retention.
Ensure associates have the supplies, equipment, tools, and uniforms needed for their jobs.
Model appropriate behaviors and carry out supervisory responsibilities according to hotel policies and standard operating procedures.
Train and develop associates on 4 Keys service standards, technical skills, standard operating procedures, and safety standards.
Ensure associates are safety conscious, trained in safe work practices, and meet service and cleanliness standards.
Foster open communication among employees.
Perform additional duties as assigned by management.