Housekeeping Supervisor

Rancho Valencia Resort & Spa • Rancho Santa Fe, CA

9d

About The Position

The Housekeeping Supervisor inspects guest rooms, public areas, and pools after cleaning to ensure quality standards are met. The role directs and works with managers and employees to maintain a clean resort, support guest and employee satisfaction, and maximize the department’s financial performance. PM shift availability is needed. The work schedule is flexible and includes weekends, holidays, and AM/PM shifts.

The supervisor leads day-to-day housekeeping operations, assists the Director of Housekeeping, coordinates with other departments, supports room attendants, and helps maintain supply and linen inventories. The position also addresses guest concerns, supports employee training and performance, promotes safety, and participates in community service, sustainability, and environmental initiatives.

Requirements

• At least two years of housekeeping supervisory experience at a four- or five-diamond resort.
• Knowledge of a property management system; Springer Miller is preferred.
• Ability to communicate in English with vendors, guests, and staff so they understand.
• Flexible availability, including weekends, holidays, and AM/PM shifts.
• Valid California driver’s license and ability to operate golf carts and hotel cars.
• Ability to solve practical problems in situations with limited standardization.
• General computer skills.
• Ability to motivate assigned staff, maintain a cohesive team, identify training needs, and provide training.
• Attention to detail; ability to maintain confidentiality and ensure the security of guest-room access and hotel property.
• Ability to prioritize, organize, follow through, and resolve problems using good judgment.
• Ability to perform frequent or occasional reaching, bending, pushing, pulling, twisting, lifting, climbing, standing, and walking; constant grasping, turning, and finger dexterity.
• Ability to lift or carry up to 25 pounds frequently and 40 pounds occasionally.
• Vision sufficient to view small print constantly and see small details and objects clearly beyond arm’s reach frequently.
• Hearing sufficient for telephone and two-way radio communication, responding to the public, conversing with staff, and hearing fire alarms and emergency equipment.

Nice To Haves

• Prior experience at a Five Diamond Resort and Spa.
• Dynamic and personable manner.
• Previous experience in other Rooms Division departments.
• Foreign-language communication skills.
• Previous resort grand-opening experience.

Responsibilities

• Lead and supervise employees in day-to-day operations, and assist the Director of Housekeeping with daily activities.
• Coordinate housekeeping efforts with Engineering, Front Office, Spa, Villas, and Laundry.
• Inspect guest rooms, public areas, and pools after cleaning; prepare written daily room inspections for each room attendant.
• Document and resolve discrepant-room issues with the Front Desk, and communicate issues to incoming shifts.
• Prepare, distribute, and communicate changes to assignment sheets and workboards.
• Stock and inspect mini bars; maintain appropriate supply inventory for room attendants and monitor linen closets for cleanliness and maintenance.
• Assist room attendants and clean rooms when needed; perform housekeeping coordinator tasks as needed to facilitate service.
• Coach and train employees; provide feedback, motivate staff, and escalate performance matters to the Manager when appropriate.
• Assist management with hiring, training, scheduling, evaluating, motivating, and coaching employees; promote employee recognition on all shifts.
• Maintain communication with other departments, especially the Front Desk and Villas, and relay critical information from staff and convention meetings to Guest Services staff.
• Welcome and assist guests, anticipate and address service needs, obtain feedback, and analyze, investigate, and resolve guest complaints.
• Provide golf cart transportation when needed.
• Participate in corrective action plans based on comment cards and guest satisfaction results, and strive to improve service performance.
• Actively participate in safety programs, follow injury-reporting and safety requirements, promote a safety-minded culture, and lead department safety training.
• Support the hotel’s community service, sustainability, and environmental initiatives.
• Perform other duties as directed, developed, or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed