Housekeeping Supervisor

Great Wolf Lodge • La Grange, GA

6d

About The Position

At Great Wolf, the Housekeeping Supervisor helps bring joy to families at Great Wolf Lodge by driving front-line efficiency and effectiveness in the Housekeeping department. This leadership role supports the selection, training, staffing, and coaching of front-line staff to ensure guest-experience standards for safety, quality, and timeliness.

The supervisor leads daily housekeeping operations, coordinates room turnover and staff assignments, inspects guest rooms and work areas, supports training and performance management, and communicates maintenance concerns and team feedback to the appropriate leaders. The position requires a flexible schedule, including nights, weekends, and/or holidays as needed.

Requirements

• High school diploma or equivalent experience.
• At least 1 year of experience in a Rooms Division supervisor or similar supervisory position.
• Prior hospitality or housekeeping experience, or equivalent formal education.
• Experience with Microsoft Office and general software systems; proficiency in Excel, Word, and Outlook.
• Experience with HotSos or a similar system.
• Demonstrated interpersonal and verbal communication skills.
• Demonstrated customer service, conflict resolution, employee engagement, retention, and team-building skills.
• Ability to work a flexible schedule, including nights, weekends, and/or holidays as needed.

Nice To Haves

• Bachelor's degree.
• Previous housekeeping experience, preferably in a large family resort or hotel.
• Experience with Opera or a similar system.
• Bilingual in English and Spanish.
• Time-management skills in a fast-paced environment.

Responsibilities

• Lead and mentor housekeeping staff daily to meet or exceed cleanliness and operational-efficiency standards.
• Ensure timely turnover of vacant and clean rooms; verify stayovers, report early checkouts, and communicate issues and discrepancies with the front office.
• Coach, encourage, and recognize Pack Members as needed.
• Champion Great Wolf policies and procedures and collaborate with Housekeeping leadership on department and employee performance management.
• Participate in staff scheduling, labor management, and forecasting.
• Help develop and deliver training for new hires and ongoing training for Pack Members.
• Create and schedule daily assignments and daily and weekly projects, and optimize staffing to support lodge cleanliness and performance.
• Conduct daily stand-up meetings with Room Attendants and House Attendants to prioritize work and gather feedback.
• Escalate Pack Member feedback to leadership.
• Inspect guest rooms for cleanliness, damage, supplies, maintenance issues, and temperature control; review results with Room Attendants and coach for accountability and improvement.
• Ensure linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and properly inventoried; promote safety in these areas.
• Supervise staff and work areas to ensure compliance with resort standards, including time and attendance management.
• Participate in recruiting and selecting housekeeping talent.
• Assist with regular team meetings and plan engagement activities for Pack Members.
• Ensure maintenance work orders and other concerns are completed and properly communicated or escalated to the appropriate department.
• Schedule deep cleaning and carpet care according to the twice-yearly schedule and guest comments.

Benefits

• Medical, dental, and vision insurance.
• Health savings account.
• Telehealth resources.
• Life insurance.
• 401(k) with employer match.
• Paid vacation time off.
• Paid parental leave.
• Flexible scheduling.
• Holistic wellness program and technology.
• Employee Assistance Program.
• Employee Relief Fund.
• Discounted vacations.
• Employee referral incentives.
• Cross-training, scholarship fund, and talent development programs.
• On-the-job, functional, and leadership training through Great Wolf University.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED