Housekeeping Supervisor

HRI Hospitality•New Orleans, LA

About The Position

The Housekeeping Supervisor oversees daily housekeeping operations at Aloft Hotels, managed by HRI Hospitality. The role ensures guest rooms and public areas meet cleanliness and brand standards, and supports staff training, inspections, supply control, and efficient departmental operations while maintaining guest satisfaction. The supervisor oversees Room Attendants, House Attendants, and Laundry Attendants, and receives supervision from the Housekeeping Manager, Executive Housekeeper, or General Manager. The position requires a high school diploma or equivalent and at least one year of hotel housekeeping experience. Hospitality coursework or certification and prior supervisory or lead experience are preferred. The role may involve lifting, pushing, and pulling up to 50–75 pounds, and requires flexibility to work various shifts, including weekends and holidays.

Requirements

High school diploma or equivalent.
At least one year of housekeeping experience in a hotel environment.
Strong attention to detail and quality standards.
Excellent communication, leadership, and problem-solving skills.
Ability to train, coach, and motivate team members.
Strong organizational and time management abilities.
Knowledge of cleaning procedures, safety protocols, and chemical handling.
Ability to lift, push, and pull up to 50–75 pounds.
Flexibility to work various shifts, including weekends and holidays.

Nice To Haves

Hospitality coursework or certification.
Prior supervisory or lead experience.
Experience with housekeeping software or PMS systems such as HotSOS, OnQ, or Opera.

Responsibilities

Supervise and support housekeeping staff during daily operations.
Inspect guest rooms, hallways, and public areas for cleanliness and compliance with brand standards.
Assist with training new employees on cleaning procedures and safety guidelines.
Ensure carts, closets, and supply rooms are clean, stocked, and organized.
Address guest requests and resolve issues professionally and promptly.
Report maintenance concerns and ensure timely follow-up.
Monitor productivity and assist with scheduling and labor management.
Maintain accurate records of inspections, assignments, and supply usage.
Uphold all safety, sanitation, and company policies.
Perform additional duties as assigned by management.