Housekeeping Supervisor- Canopy Downton Boston

Olshan Properties•Boston, MA

2d•$0 - $35

About The Position

The Housekeeping Supervisor helps lead daily housekeeping and laundry operations at Canopy by Hilton Boston Downtown, working with the Executive Housekeeper. This hands-on role supervises and coaches Room Attendants, prepares and adjusts assignments as priorities change, and helps keep rooms ready for arriving guests while meeting Hilton standards for timeliness, products, placement, and cleanliness. The supervisor inspects guest rooms, suites, corridors, public areas, and employee work areas; gives feedback and follow-up training; supports recruiting and team development; and ensures staff have necessary tools and supplies. The role also involves cleaning as needed, monitoring linens and supplies and commercial laundry equipment, coordinating guest requests and lost-and-found procedures, and communicating room status, maintenance concerns, and priorities across shifts and departments. The position requires following and reinforcing applicable health and safety requirements and hotel operating standards. Additional related duties may be assigned based on operational needs.

Requirements

High school diploma or equivalent.
At least three years of hospitality experience.
At least one year of supervisory experience.
Ability to obtain and maintain any licenses or permits required by law or company policy for assigned duties.
Ability to organize daily assignments, solve problems, motivate and train team members, and follow through on corrective actions.
Ability to communicate effectively in spoken and written English to give and receive instructions, document work, order supplies, and read equipment manuals and safety information.
Basic math skills and familiarity with budgeting, profit and loss, percentages, and variances.
Ability to handle guest and team concerns with patience, tact, and diplomacy; gather accurate information; and resolve or escalate issues appropriately.
Regular, reliable attendance and flexibility to work varied shifts based on business needs, including mornings, evenings, weekends, and holidays.
Ability to stand and walk for shifts of eight hours or longer and move frequently throughout the hotel.
Ability to frequently bend, climb, and kneel while inspecting or cleaning assigned areas.
Ability to lift, carry, or pull items weighing up to 120 pounds.
Ability to work regularly with commercial cleaning chemicals and follow required handling, storage, and protective-equipment procedures.

Nice To Haves

Experience in extended-stay hospitality.
Experience with Microsoft Office.
Ability to communicate in Spanish.
Experience in housekeeping.

Responsibilities

Supervise Room Attendants during the shift; help prepare schedules, assign rooms and deep-cleaning tasks, and adjust assignments to maintain coverage and meet room-readiness deadlines.
Inspect occupied and departure rooms, suites, corridors, public areas, and employee work areas for cleanliness, proper placement, and the condition of furnishings, equipment, and linens.
Give team members feedback on inspection findings, explain how to correct deficiencies, and provide follow-up training as needed.
Partner with the Director of Housekeeping to recruit, train, and develop team members, monitor performance, and recommend corrective action when appropriate.
Ensure staff have the tools, supplies, and equipment they need.
Clean guest rooms, suites, and public areas as needed to support the team and meet hotel standards.
Inventory linens and guest-room supplies, maintain established stock levels, monitor commercial laundry supplies and equipment, and promptly report shortages and equipment problems.
Coordinate guest requests, including VIP amenities, with appropriate team members; oversee lost-and-found procedures and respect guest privacy and belongings.
Communicate room status, maintenance concerns, guest requests, and priorities across shifts and departments so issues are resolved promptly.
Follow and reinforce applicable health and safety requirements and the operating standards of Canopy by Hilton Boston Downtown, Olshan Properties, and Hilton.
Perform other related Rooms and Housekeeping duties as assigned.