Room Attendant- Canopy Downton Boston

Olshan Properties•Boston, MA

5d•$0 - $33•Onsite

About The Position

The Room Attendant joins the Rooms and Housekeeping team to create clean, comfortable, and welcoming stays for guests. This hands-on position cleans and prepares guest rooms and public areas, maintains supplies and equipment, reports safety and maintenance concerns, and ensures rooms meet Canopy Boston Downtown and Hilton standards for timing, products, placement, cleanliness, and presentation. The role requires a dependable, detail-oriented, safety-conscious person who respects guest privacy and can perform active work throughout the shift. The attendant completes room-cleaning records, status updates, inspections, and assigned shift tasks accurately and on time, and supports other Housekeeping and Rooms duties as operational needs require.

Requirements

High school diploma or equivalent required.
Basic knowledge of cleaning principles, approved cleaning products, sanitation practices, and safe operation of commercial cleaning equipment.
Ability to safely operate vacuums, floor buffers, carpet-cleaning equipment, housekeeping carts, ladders, and step stools according to hotel procedures.
Ability to identify debris, dirt, damage, missing items, and maintenance concerns, including in areas with limited lighting.
Ability to read written instructions, labels, safety information, and computer printouts.
Ability to understand and follow verbal and written instructions and communicate clearly and respectfully with guests, colleagues, and leaders.
Ability to use commercial cleaning chemicals and follow product labels, Safety Data Sheets, personal protective equipment, dilution instructions, and chemical-storage procedures.
Attention to detail, reliability, time management, respect for guest privacy, and ability to meet established cleaning standards.
Ability to respond professionally to customers with patience, tact, diplomacy, accurate information, and appropriate escalation.
Ability to work independently and collaboratively while maintaining a friendly, cheerful, and courteous demeanor.
Maintain any license, permit, training, or certification required by law, company policy, or the assigned work location.
Regular and reliable attendance and flexibility to work varied shifts, including mornings, evenings, weekends, holidays, and overtime as permitted by law.
Ability to stand and walk for eight hours or longer and move continually throughout the facility.
Ability to frequently bend, stoop, crouch, kneel, squat, climb, twist, reach, and work with arms above the head for extended periods.
Ability to repeatedly lift, lower, carry, or pull items weighing up to 50 pounds, using assistance or appropriate equipment when needed.
Ability to maneuver a fully loaded housekeeping cart weighing up to 50 pounds and operate and move vacuums weighing up to 25 pounds.
Ability to safely move furniture and work with cleaning chemicals, and to work in areas that may be confined, warm, humid, noisy, wet, slippery, or subject to changing temperatures.

Nice To Haves

One year or more of housekeeping or professional cleaning experience preferred.
Hotel or hospitality experience is a plus.

Responsibilities

Retrieve supplies and prepare cleaning carts; keep carts, closets, and storerooms clean, organized, secure, and stocked.
Clean guest rooms, public areas, and hallways to established standards for timing, products, placement, cleanliness, and presentation.
Clean windows, doors, walls, closets, fixtures, vents, ceiling corners, and other surfaces, safely using ladders or step stools as needed.
Clean and sanitize showers, tubs, toilets, pipes, mirrors, sinks, bathroom walls, and floors.
Replace towels, soaps, amenities, and guest supplies; replace soiled or damaged literature; and verify rooms are ready for arriving guests.
Wash hard-surface floors and vacuum rooms, public areas, and hallways, including underneath furniture and in hard-to-reach areas.
Dust and polish furniture, fixtures, wall hangings, and other room features; remove debris, dust, and cobwebs.
Strip and remake beds with fresh linen; inspect bedding, mattresses, and areas beneath beds, replacing or reporting soiled, damaged, or missing items.
Clean closets, doors, handles, and shelves, and restock hangers, blankets, pillows, and other required guest-room supplies.
Inspect door and window locks and promptly report unsecured, damaged, or unsafe conditions.
Check televisions, lights, lamps, faucets, radios, and other room equipment; report room status and maintenance deficiencies to the Executive Housekeeper or appropriate department.
Maintain custody of keys, equipment, supplies, and hotel property, and follow privacy, lost-and-found, key-control, and guest-belongings procedures.
Interact with guests and colleagues in an attentive, friendly, courteous, inclusive, and service-oriented manner.
Follow applicable health and safety requirements and hotel cleanliness, chemical-handling, security, attendance, grooming, and emergency standards.
Complete room-cleaning documentation, status updates, inspections, and assigned shift tasks accurately and on time.
Support public-area cleaning, linen handling, supply replenishment, deep-cleaning projects, and other Housekeeping or Rooms duties as directed.
Perform other related duties and supportive functions assigned by the Executive Housekeeper or hotel management.