Housekeeping Supervisor

Great Wolf Lodge•Colorado Springs, CO

About The Position

At Great Wolf Lodge, the Housekeeping Supervisor helps deliver an efficient and effective Housekeeping operation and a safe, high-quality, timely guest experience. This leadership role oversees the selection, training, staffing, coaching, and daily performance of front-line housekeeping staff. The supervisor coordinates room turnover, staff assignments, scheduling, labor management, training, inspections, and communication with the Front Office and other departments. The role also promotes team engagement, cleanliness, safety, and accountability while ensuring housekeeping areas and equipment are prepared for daily operations. Pay is $22.00 per hour.

Requirements

High school diploma or equivalent experience.
At least 1 year of experience in a Rooms Division supervisor or similar supervisor position.
Prior hospitality or housekeeping experience, or equivalent formal education.
Experience with Microsoft Office and general software systems; proficiency in Excel, Word, and Outlook.
Experience with HotSos or a similar system.
Demonstrated interpersonal and verbal communication skills.
Demonstrated customer service, conflict resolution, employee engagement, retention, and team-building skills.
Ability to work a flexible schedule, including nights, weekends, and/or holidays as needed.
Ability to lift 30 pounds, stand or walk for long periods, bend, stretch, and twist, and tolerate exposure to chemicals.

Nice To Haves

Bachelor's degree.
Previous housekeeping experience, preferably at a large family resort or hotel.
Experience with Opera or a similar system.
Bilingual English and Spanish.
Time-management skills in a fast-paced environment.

Responsibilities

Lead and mentor housekeeping staff daily to meet or exceed cleanliness standards and operational efficiency goals.
Ensure vacant and clean rooms are turned over promptly; verify stayovers, report early checkouts, and communicate issues or discrepancies with the Front Office.
Coach, encourage, and recognize team members as needed.
Champion Great Wolf policies and procedures and collaborate with Housekeeping leadership on performance management.
Participate in staff scheduling, labor management, and forecasting.
Help develop and deliver training for new hires and ongoing training for team members.
Create and schedule daily assignments and daily and weekly projects, optimizing staffing to support lodge cleanliness and performance.
Conduct daily stand-up meetings with Room Attendants and House Attendants to set priorities and gather feedback.
Escalate team feedback to leadership.
Inspect guest rooms for cleanliness, damage, supplies, maintenance issues, and temperature control; review results with Room Attendants and coach for accountability and improvement.
Keep linen storage rooms, trash rooms, and housekeeping carts clean, organized, and properly inventoried, while promoting safety standards.
Supervise staff and work areas to ensure compliance with resort standards, including time and attendance management.
Participate in recruiting and selecting housekeeping talent.
Assist with regular team meetings and plan team engagement activities.
Ensure maintenance work orders and other concerns are completed and properly communicated or escalated to the appropriate department.
Schedule deep cleaning and carpet care according to the bi-yearly schedule and guest comments.