Housekeeping Supervisor

HRI Hospitality•San Antonio, TX

3d•Onsite

About The Position

The Housekeeping Supervisor maintains cleanliness standards throughout the hotel and manages housekeeping staff to complete daily operational tasks. The role serves as a liaison among Housekeeping, Front Office, and Engineering, and supports the hotel’s operating goals and service culture. The supervisor oversees room cleaning, public-area cleaning, and laundry and guest-laundry services, while actively participating in housekeeping operations, including room inspections and deep cleaning. The position supervises and coaches staff, monitors daily operations, ensures service standards are followed, and helps the team deliver an exceptional guest experience. Duties also include communicating with guests, coordinating with other departments on guest satisfaction and room status, responding to requests and inquiries, preparing checklists and reports, and maintaining a professional and safe work environment. The schedule is flexible and includes AM and PM shifts, weekends, and holidays.

Requirements

High school graduate or equivalent.
At least two years of housekeeping experience.
At least six months of experience as an inspector.
At least one year of supervisory experience in a similar environment.
Prior guest relations training.
Knowledge of proper chemical handling and safe use of cleaning products.
Ability to communicate in English with guests, coworkers, and management at a level they understand.
Ability to read, write, and understand simple instructions.
Ability to move and position oneself to reach floor corners and high places, observe conditions, detect odors, and maneuver carts weighing up to 200 pounds in tight spaces.
Ability to operate spray bottles, vacuums, mops, brooms, and floor buffers.
Ability to lift, carry, and position loads of at least 25 pounds throughout an entire shift.

Responsibilities

Maintain cleanliness standards in all hotel areas and oversee housekeeping staff.
Manage daily housekeeping tasks and coordinate with Front Office and Engineering.
Oversee room cleaning, public-area cleaning, laundry, and guest-laundry services.
Participate in room cleaning, inspections, deep cleaning, laundry, and public-area work.
Maintain high internal and external service standards and promote teamwork.
Supervise teams to meet daily objectives and maximize the guest experience.
Communicate with guests professionally and assist with phone calls, requests, and general inquiries.
Watch for safety hazards, take corrective action, and report hazards promptly.
Monitor day-to-day operations and ensure service standards are followed.
Observe and coach associate behavior to support compliance with standards and expectations.
Regularly inspect public areas and guestrooms.
Supervise staff performance, attendance, appearance, and conduct.
Work with Engineering and Front Office to maximize guest satisfaction.
Inform Housekeeping Management of room status for arrivals.
Create and ensure completion of daily staff checklists and necessary reports.
Keep the work area neat and clean.
Attend hotel meetings as necessary and maintain a professional appearance and attitude.