Housekeeping Supervisor

DRIFTWOOD HOSPITALITY MANAGEMENT•Cocoa Beach, FL

7d•Onsite

About The Position

The Housekeeping Supervisor supervises, directs, assists, and ensures completion of housekeeping tasks assigned to Room Attendants, Lobby Attendants, and Housepersons in guest rooms, corridors, and public spaces, maintaining Driftwood’s cleanliness standards. The role includes inspecting rooms and shared areas, training and monitoring staff, organizing work, addressing guest requests, and supporting safe and secure operations. The hotel operates 24 hours a day, seven days a week, so shifts, start times, and weekly hours may vary.

Requirements

Any combination of education and experience that provides the required knowledge, skills, and abilities.
High school education preferred.
At least six months of supervisory experience or one year of comparable housekeeping experience.
Ability to read and write basic English to complete forms such as a room status report.
Ability to provide clear direction, instruction, and guidance to subordinates.
Ability to organize and prioritize work and meet deadlines.
Ability to exercise judgment and implement control over subordinate performance.
Ability to provide information and answer hotel guest and colleague questions.
Time management skills.

Nice To Haves

High school education.

Responsibilities

Visually inspect VIP rooms, guest rooms, and corridors for cleanliness and appearance.
Train and monitor the performance of Room Attendants and Housepersons.
Provide organization, instruction, guidance, communication, and counseling, and exercise good judgment.
Ensure all assigned jobs are completed within the shift.
Keep carts and linen and supply closets clean, neat, and stocked according to departmental guidelines.
Ensure VIP supplies are in place after inspecting VIP rooms.
Report maintenance deficiencies in guest rooms and corridors.
Expedite special guest requests, such as extra towels, blankets, or pillows.
Check vacant/ready and stay-over rooms daily.
Check out-of-order rooms daily.
Identify showrooms for the Sales Department.
Turn in lost-and-found items and all guest room keys.
Adhere to company policies and procedures and follow safety and security procedures and rules.
Know departmental fire-prevention and emergency procedures and use protective equipment.
Report unsafe conditions, accidents, injuries, near-misses, and property damage or loss to management.
Help provide a safe work environment by following safety and security procedures and rules.
Ensure team members maintain a neat, clean, and well-groomed appearance in accordance with the team member handbook.
Perform related duties as requested by management and assist other Housekeeping Personnel when needed.