Housekeeping Supervisor

Woodmark Hotel • Kirkland, WA

6d • Onsite

About The Position

The Housekeeping Supervisor provides leadership and guidance to the housekeeping staff to support the successful day-to-day operation of the Housekeeping Department. The role focuses on product quality and safety, motivating and training staff to deliver exceptional guest service and maintain AAA Four Diamond standards. The supervisor is expected to provide exceptional service to internal and external guests, exemplify the Woodmark Hotel & Still Spa culture, and promote its values of Honesty, Enthusiasm, Integrity, Accountability, and Passion for Service.

Requirements

• At least one year of supervisory experience.
• Must be a United States citizen or possess a valid work permit.
• Must be at least 18 years of age.
• Ability to interact naturally and effectively with others.
• Ability to read, write, and speak English.
• Ability to accurately follow verbal and written instructions.
• Excellent communication and listening skills.
• Ability to work in a fast-paced environment.
• Professional appearance and demeanor.
• Ability to support a teamwork environment.
• Ability to work a flexible schedule that may include evenings, weekends, and holidays.
• Ability to interact effectively with guests and team members and resolve problems or conflicts diplomatically and tactfully.
• Passion for creating an exceptional guest experience.

Nice To Haves

• At least two years of housekeeping experience.

Responsibilities

• Assist the Director of Housekeeping in overseeing and managing the housekeeping department.
• Perform daily room inspections to ensure high standards of cleanliness.
• Maintain housekeeping key control.
• Learn and maintain awareness of safety and emergency procedures and assist during critical times.
• Ensure housekeeping equipment is in proper working order.
• Operate the department in accordance with OSHA requirements and guidelines and train staff on OSHA regulations.
• Assist with orientation and ongoing training and development of new housekeeping team members.
• Promptly follow up on and resolve guest concerns.
• Assist with proper housekeeping team scheduling, including assigning daily work and distributing assignments at morning meetings.
• Perform other work-related duties and follow other instructions requested by the supervisor.

Benefits

• Free parking in the onsite garage.
• Daily team member meal credit of $6.00 per day worked.
• Team member appreciation events and recognition celebrations.
• Carillon Point property discounts and perks.
• LifeMart discount program through ADP.
• Medical, dental, and vision insurance.
• Group life insurance.
• 401(k) plan.
• PTO.
• Team Member Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed