Housekeeping Supervisor

LM SERVICES CORPORATION GROUP•St. Louis, MO

7d•Onsite

About The Position

The Housekeeping Supervisor oversees, directs, and assists with housekeeping tasks in guest rooms, corridors, and public spaces, ensuring the company’s cleanliness standards are maintained. The role supervises Room Attendants, Lobby Attendants, and Houseperson staff, supports guest requests, and coordinates with Engineering regarding maintenance deficiencies. The position requires a neat, clean, and well-groomed appearance and compliance with company policies and property rules. Schedules may vary to meet business needs, including weekends, holidays, and overtime.

Requirements

At least six months of supervisory experience or one year of comparable housekeeping experience.
Knowledge of basic sanitation requirements, controls, and relevant chemical applications.
Knowledge of housekeeping property policies, especially those related to guest and property safety and security.
Ability to lift, reach, bend, stoop, stand, and walk continuously; climb stairs; and push or pull equipment weighing up to 150 pounds.
Ability to read and write basic English to complete forms such as room status reports.
Ability to provide clear direction, instruction, and guidance to subordinates.
Ability to organize and prioritize work and meet deadlines.
Ability to make sound business decisions and demonstrate good judgment.
Ability to effectively supervise subordinates.
Maintain a neat, clean, and well-groomed appearance.
Comply with company standards, rules, and regulations.

Nice To Haves

High school diploma.

Responsibilities

Inspect suites, guest rooms, public spaces, and corridors for cleanliness and appearance; complete written inspections according to policy and update room status after inspection.
Train and monitor Room Attendants, Lobby Attendants, and Houseperson staff; provide organization, instruction, guidance, communication, and counseling.
Assign staff to designated work areas and ensure jobs are completed during the shift.
Assist with performance reviews for the Housekeeping department.
Prepare the P.M. room discrepancy report.
Take requested inventories of furniture, fixtures, equipment, and supplies.
Keep carts and linen and supply closets clean, neat, and stocked according to departmental guidelines.
Monitor the use of chemicals and cleaning supplies, assist with associate training, and ensure hazardous supplies are labeled in accordance with OSHA regulations.
Complete work orders and immediately report maintenance deficiencies in guest rooms, corridors, and public spaces to Engineering.
Expedite special guest requests, such as extra towels, blankets, or pillows.
Assist Room Attendants and the Houseperson in securing supplies and tools as needed.
Immediately report suspicious persons or actions and hazardous conditions to a manager.
Greet guests, answer questions, and provide assistance, directions, and information as requested.
Provide instruction or guidance for guest and associate safety during fires or other emergencies.
Perform other assigned duties, including cleaning rooms, assisting Room Attendants, or cross-training when necessary.
Attend group or department meetings outside the work shift when necessary.