Supervisor Housekeeping

Hilton Grand Vacations•Ormond Beach, FL

12d•Onsite

About The Position

Hilton Grand Vacations is hiring a Housekeeping Supervisor for Casa Del Mar Resort. The role supervises housekeeping operations across guest rooms, common areas, and back-of-house areas to achieve and maintain the resort’s cleanliness standards. The supervisor oversees suite and laundry attendants, coordinates with Maintenance and the Front Desk, monitors room quality and status, manages housekeeping supplies and linen inventory, and develops team schedules and operating standards. The Housekeeping Department operates seven days per week; the supervisor may work varying days from 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or GED.
1–3 years of related experience.
Basic computer skills.
Proficient English-language skills to communicate verbally and in writing with guests, owners, and coworkers, and to fully understand job assignments.
Ability to repeatedly lift, carry, push, or pull items weighing more than 25 pounds.

Nice To Haves

BA, BS, or bachelor's degree.
CPR and First Aid.
2 or more years of supervisory experience.
Prior housekeeping experience in the hospitality industry.

Responsibilities

Supervise suite and laundry attendants.
Set monthly, quarterly, and yearly goals for the team.
Conduct yearly performance reviews and rate team members.
Ensure guest requests are met in a timely manner.
Communicate maintenance needs and room status changes with Maintenance and the Front Desk.
Quality-check rooms daily.
Keep Front Desk agents updated on room status.
Order housekeeping and laundry supplies and room amenities, and keep the checkbook updated.
Conduct monthly linen inventory and ensure par levels are maintained.
Roll out new standards and develop standard operating procedures for best practices.
Ensure all public areas of the resort are clean and well kept.
Build the housekeeping schedule.
Perform other duties as assigned by the leader.