Housekeeping Supervisor

HM Alpha Hotels & Resorts • Westlake Village, CA

6d

About The Position

The Housekeeping Supervisor oversees and coordinates daily cleaning operations to ensure guest rooms and public areas meet the hotel’s cleanliness and quality standards. The role affects guest satisfaction, operational efficiency, and the overall presentation of the property. The supervisor assigns work and trains Room Attendants, maintains room occupancy records, resolves housekeeping-related guest complaints, coordinates supplies and inventories, monitors staff use of resources, records inspection results, and ensures compliance with key control procedures. The supervisor may assist with cleaning tasks and performs other duties as assigned by leadership.

Requirements

• Minimum of 2–3 years of housekeeping experience in a commercial environment.
• Experience supervising or training housekeeping staff.
• Familiarity with inventory management, room inspections, and guest service protocols.
• Strong leadership and team management skills.
• Attention to detail and commitment to cleanliness standards.
• Excellent organizational and time-management abilities.
• Ability to resolve issues efficiently and professionally.
• Strong communication skills for coordinating across departments and with guests.
• Successful completion of a background check is required prior to employment.

Nice To Haves

• High school diploma or equivalent preferred.
• Additional training or certification in hospitality or housekeeping operations is a plus.

Responsibilities

• Assign work to Room Attendants and train staff in housekeeping duties; assist with cleaning tasks as needed.
• Maintain accurate room occupancy records and communicate room status to relevant departments.
• Address and resolve guest complaints related to housekeeping services or equipment.
• Prepare requisitions for room supplies, furniture renovation, or replacements.
• Inspect carpets, drapes, and furniture for stains, damage, or wear, and report findings.
• Check and manage linen and supply inventories to ensure adequate stock.
• Support budget control by supervising employees’ use of linen, supplies, and equipment.
• Record inspection results and notify cleaning staff of deficiencies.
• Ensure adherence to key control policies and procedures.
• Greet guests warmly and professionally.
• Perform other duties as assigned by leadership.

Benefits

• Medical, dental, and vision insurance (HSA available).
• Company-paid disability and life insurance.
• Employee Assistance Program.
• Supplemental benefits.
• 401(k) with match.
• Employee discounts.
• Paid vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED