Housekeeping Supervisor

Pyramid Global Hospitality

About The Position

The Housekeeping Supervisor oversees daily housekeeping operations at Dellshire Resort, an independent four-star destination resort in Wisconsin Dells scheduled to open in Spring 2026. The supervisor leads Room Attendants, Public Area Attendants, and Housekeeping Runners, ensuring guest rooms, corridors, and public spaces meet cleanliness, presentation, and guest satisfaction standards. The role includes inspections, staff training and coaching, coordinating assignments, and assisting with scheduling and inventory. The supervisor also works with Front Office and Engineering teams, responds to guest concerns, supports safety and sanitation practices, and completes administrative reports. The position supports the resort’s brand values, sustainability initiatives, and culture of service excellence.

Requirements

High school diploma or equivalent.
At least 2 years of housekeeping or hotel operations experience.
Strong organizational, communication, and leadership skills.
Knowledge of cleaning procedures, safety standards, and chemical use.
Proficiency in Microsoft Office and familiarity with property management or housekeeping systems such as Opera, HotSOS, or similar.
Ability to manage multiple priorities and maintain composure in a fast-paced environment.
Professional appearance and demeanor, with strong attention to detail.
Flexibility to work weekends, holidays, and varied shifts based on business needs.

Nice To Haves

Coursework or certification in hospitality or operations management.
1 year in a supervisory or lead role preferred.

Responsibilities

Supervise and support housekeeping staff to promote efficient daily operations and adherence to cleanliness standards.
Inspect guest rooms, suites, corridors, and public areas for cleanliness, maintenance, and presentation.
Coordinate daily assignments and ensure cleaning tasks and guest requests are completed on time.
Train, coach, and motivate team members to deliver excellent guest service and attention to detail.
Communicate room status, maintenance issues, and priorities with Front Office and Engineering teams.
Monitor housekeeping supply inventory and maintain stock levels in line with business needs and budget goals.
Assist with labor-hour management and scheduling based on occupancy levels.
Ensure housekeeping associates follow safety, sanitation, and chemical handling procedures.
Respond promptly and professionally to guest concerns and requests, escalating as needed.
Support deep cleaning projects, special assignments, and quality audits as directed.
Promote the resort’s brand values, sustainability initiatives, and culture of excellence through daily leadership.
Complete administrative reports, including inspection forms, performance notes, and attendance tracking.
Perform other duties as assigned by the Manager.