Housekeeping Supervisor

Caesars Entertainment • Council Bluffs, IA

6d

About The Position

The Housekeeping Supervisor supervises Front Desk, Transportation, Housekeeping, Laundry, and Food & Beverage services for an assigned shift. The role ensures prompt, friendly, courteous guest service; maintains Hilton operational brand standards; and supports a differentiated guest experience. The supervisor builds guest relationships through visibility and feedback, professionally resolves complaints, and coordinates arrangements for Casino and VIP guests, including greeting, pre-registration, baggage handling, and VIP treatment.

The role ensures effective, consistent operations and high-quality standards throughout business hours by developing and training staff, applying established procedures, inspecting and evaluating results, and making adjustments as needed. Supervisory duties include hiring, training, coaching, mentoring, performance management, scheduling, and directing work to meet business needs and guest expectations. The supervisor also upholds company policies and applicable regulations, communicates safety procedures, ensures OSHA training, and reports and addresses safety hazards. Other related duties may be assigned.

Requirements

• Two years in progressively more challenging guest services or operations roles.
• Excellent communication skills, particularly for resolving guest complaints and leading, motivating, and developing a diverse workforce.
• Ability to respond calmly and make rational decisions in stressful situations involving co-workers, guests, and vendors.
• Good oral and written communication skills; fluency and literacy in English.
• Ability to manage multiple tasks and objectives and continually reassess priorities.
• Ability to prepare, comprehend, and analyze budgets and P&L statements.
• Proven critical-thinking skills.
• Ability to make independent decisions to maximize customer service and program profitability.
• Self-starter and motivator, able to work at times without constant direction.
• Excellent interpersonal skills and organizational ability.
• Proficiency in Excel, Word, PowerPoint, Access, and Microsoft Outlook.
• Professional, well-groomed appearance.
• Ability to demonstrate integrity and recognize standards required in a regulated business.
• Ability to work in a fast-paced environment and in areas with dust, secondhand smoke, varying noise and temperature levels, lighting, vibration, crowds, and differing air quality.
• Flexible schedule, including nights, weekends, and holidays as required.
• Ability to listen and respond to visual and aural cues.
• Ability to stand and walk for the entire shift and move around the property.
• Physical mobility, with reasonable accommodations, including pushing and pulling 50 pounds and reaching, bending, twisting, stooping, stacking, crouching, kneeling, and balancing in varying work areas, including confined spaces.
• Manual dexterity to type, grab, grip, pull, hold, tear, sort, reach, and file paperwork.

Nice To Haves

• Business- or hospitality-related degree.
• Leadership experience in hospitality.

Responsibilities

• Supervise Front Desk, Transportation, Housekeeping, Laundry, and Food & Beverage services for the assigned shift.
• Ensure guests receive prompt, friendly, courteous, and high-quality service.
• Build guest relationships through visibility and feedback, and resolve guest complaints appropriately and professionally.
• Ensure the hotel meets Hilton operational brand standards.
• Coordinate Casino and VIP guest arrangements, including greeting, pre-registration, baggage handling, and VIP service.
• Develop and train staff, maintain service standards, inspect and evaluate results, and make changes when needed.
• Ensure optimal operations and consistent quality standards in areas of responsibility during business hours.
• Hire, train, develop, coach, mentor, and manage team members' performance, including separation when appropriate.
• Schedule, plan, assign, and direct work to meet business demands and customer satisfaction needs.
• Comply with and uphold company expectations, policies, procedures, industry regulations, and department goals.
• Instruct employees on safety policies and procedures, ensure employees are trained on OSHA regulations, and report safety hazards.
• Act as a role model and encourage others to represent the Company well.
• Perform other related and compatible duties as assigned.

Benefits

• Choice of four medical coverage levels for full-time team members.
• On-site clinic.
• Dental and vision plans.
• Other voluntary benefits.
• Tuition assistance programs.
• Student loan debt repayment program.
• Dependent scholarship programs.
• 401(k) with company match.
• Free parking.
• Team member activities.
• Free meals in the team member dining room while on shift.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed