Housekeeping Supervisor

Highgate Hotels • Honolulu, HI

8d

About The Position

The Housekeeping Supervisor at Kalia Theatre administers and coordinates housekeeping functions in assigned sections. The role oversees daily work assignments, monitors staff performance and facility cleanliness, inspects VIP rooms, and ensures housekeeping records and end-of-day procedures are completed. The supervisor also maintains key control, handles lost and found items, coordinates repairs with Engineering, assists with staff training, and supports guest satisfaction. May be required to clean rooms as business needs dictate.

Requirements

• High school diploma or equivalent required.
• Ability to stand during the entire shift.
• Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

• College coursework in a related field is helpful.
• At least two to three years of progressive experience in a hotel or related field preferred.
• Previous supervisory responsibility preferred.

Responsibilities

• Inspect Facilities Attendants’ work performance in assigned sections daily to ensure standards and productivity levels are met and maintained.
• Inspect all VIP rooms and report their availability to the Front Office according to hotel standards.
• Oversee closing of the floors at the end of the day, ensuring Room Attendants’ carts are clean and restocked.
• Ensure daily assignment records are completed, signed off, and submitted to the Housekeeping Office on time.
• Maintain key control.
• Handle lost and found items according to standards.
• Monitor the cleanliness and orderliness of Facilities Attendants’ carts, linen closets, control closets, stairways, and landings.
• Oversee daily duty assignments and ensure Facilities Attendants carry a work assignment.
• Carry an active pager or radio to maintain contact with the Front Office and/or Engineering throughout the shift.
• Initiate repair and maintenance work orders for Engineering and follow up until completed.
• Assist with training Housekeeping staff.
• Clean rooms as business needs dictate.
• Ensure cleaning projects are completed on a biannual basis.
• Ensure overall guest satisfaction.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program (EAP)
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED