Housekeeping Supervisor

CHELSEA PIERS LP•New York, NY

11d•$22 - $24•Onsite

About The Position

Our Housekeeping Supervisors are experienced teammates who have demonstrated expertise in all housekeeping processes & serve as team leaders. At Chelsea Piers Fitness, we are dedicated to creating beautiful spaces that inspire a sense of belonging and connection. Your attention to detail, cleanliness, + safety is key to upholding our commitment to our members. Each detail adds to a member’s experience, and your efforts can ensure that our members have safe, positive, and engaging experiences. The responsibilities and duties described here are representative of those an employee must perform. This is not a comprehensive list and other duties may be assigned.

Requirements

2+ year experience on Hospitality Team, preferred
30+ hours/ week
Fully vaccinated for COVID-19
Expertise with cleaning machinery
Ability to train Hospitality Associates
Business proficiency in English
100% reliable
OSHA 10 Certified
Keen eye and attention to detail
Ability to oversee special projects & assist Housekeeping Manager on day-to-day operations

Nice To Haves

“Above Expectations” performance on Quarterly Reviews
Prior management experience, preferred
Strong Microsoft Office Suite experience, preferred
Experience using Paycom or other payroll systems, preferred

Responsibilities

Ensure that the club and exercise equipment are clean and well maintained while providing excellent customer service to all members and guests
Operate and have full understanding of various chemicals and personal protective equipment
Assist in event and party set-up and break-down; including setting up tables, chairs and events equipment
Notify Housekeeping and Operations Managers when any rooms or equipment need immediate attention
Follows safety standards and practices at all times
Operates cleaning machinery for deep cleaning floors (tenant machine, doodle scrubber, carpet extractor, etc.)
Assists in onboarding and integrating new housekeeping hires by training them on SOPs, equipment, and continues to develop them and provide resources to them to be successful
Engages and builds relationships with members with exceptional customer service
Assist with daily maintenance of venue, including changing light bulbs, replacing damaged basketball nets, snaking a drain, fixing small equipment, replacing or repairing locker doors, etc.
Expert in and executes sense of urgency for emergency protocols (leaks, fire safety, etc.)
Strong facility knowledge and displays problem solving skills by troubleshoots issues in the moment (tripped electrical breaker, error code on boiler, thermostat in alarm, elevator shut down etc.)
Works with Housekeeping Manager to schedule special projects such as deep cleaning of floors, carpets, turf, windows, fitness equipment, etc. and distributes tasks fairly to teammates
Oversees and assists in completion of preventative maintenance and special projects assigned by Housekeeping and Operations Managers
Maintains clear and efficient communication with Management staff and other departments within facility
Keeps track of inventory for cleaning, locker room, and linen supplies. Reporting weekly what stock needs to be replenished and ordered by Housekeeping Manager
Investigates and makes quick repairs on cleaning equipment if capable, notifying Operations Manager when equipment needs repair or further inspection
Provides support to Housekeeping Manager with training and coaching staff, diffusing conflict or issues that arise, payroll, and finding coverage when sick calls are made
Leads shift by ensuring staff has arrived on time and adjusts assigned sections if necessary
Works with laundry room at Pier 59 to ensure towels are always stocked and in circulation on a timely manner [Chelsea Only]
Reviews daily job performance of staff and gives on-the-spot feedback and training when necessary
Rewards and recognizes employees on-the-spot when exceeding expectations
Works with Housekeeping and Operations Managers to ensure inventory management and payroll costs is consistent and in line with financial budgets for each quarter
Swiftly rectifies member or staff complaints around cleanliness, staff behavior, and facility repairs that arise
Complete housekeeping tasks such as cleaning widows, dusting, moping, sweeping, garbage removal, polish stainless steel, etc.
Ensure clean folded towels are available at all times around the facility and in locker rooms
Maintain a clean locker room including showers, toilets, sinks, steam room, sauna, lockers, and vanity areas
Regularly stock housekeeping supplies and help keep well organized storage areas
Ensure that the sidewalk entrance, stairwells, elevators, and lobby are presentable at all times

Benefits

Complimentary All-Access Membership to Chelsea Piers Fitness plus discounts on in-club services.
Team-Oriented Culture – we win together and support each other every day.
Pathways for Growth – from hospitality to management, operations, personal training, and beyond.
Purpose-Driven Work – every day is a chance to help someone feel seen, supported, and successful.
Complimentary “All-Access” to our renowned health clubs
Safe/Sick Time
Employee Referral Program
401K Savings and Retirement Plan – Must be employed with the company for 6 months and be projected to work 1,000 hours over a year
Opportunities to grow in the fitness industry
Other exciting employee perks throughout Chelsea Piers Fitness, the CP complex and through our sponsors