Housekeeping Supervisor
About The Position
Four Seasons Hotel & Private Residences Nashville is seeking a Housekeeping Supervisor to support the daily operations of the Housekeeping Department. The role helps deliver a flawless guest experience by ensuring that guest rooms and public areas consistently meet Four Seasons standards of excellence. The position requires supervising housekeeping staff, inspecting work, managing room assignments, coordinating guest requests and operational issues, maintaining records, and assisting with cleaning and departmental projects as needed. The position is full-time and involves a flexible schedule, including early mornings, evenings, weekends, and holidays as required by business needs. Authorization to work in the United States is required.
Requirements
- At least 1 year of experience in a housekeeping or supervisory role.
- Strong organizational, leadership, and communication skills.
- Proficiency in English.
- Computer proficiency, including Microsoft Word and Excel.
- Ability to adapt, multitask, and lead confidently in a fast-paced environment.
- Authorization to work in the United States.
Nice To Haves
- Housekeeping or supervisory experience within luxury hospitality.
- Second-language skills.
Responsibilities
- Supervise and direct Room Attendants and House Attendants to ensure guest rooms and public areas are cleaned and maintained to Four Seasons standards.
- Inspect assigned areas and team members’ work to ensure quality, consistency, and attention to detail.
- Prepare and manage daily room assignments and verify staffing levels for upcoming shifts.
- Monitor Traces and special guest requests, review guest profiles, and ensure expectations are met or exceeded.
- Communicate room status and maintenance and engineering issues, following established protocols for resolution.
- Maintain accurate and organized housekeeping office records and files.
- Assist with room cleaning, stripping, and inspections as operational needs require.
- Support special projects aimed at improving housekeeping products, services, and efficiencies.
- Foster a collaborative and professional working environment across housekeeping and laundry teams.
- Escalate concerns and resolve issues promptly to ensure guest satisfaction.
Benefits
- Medical, dental, and vision coverage.
- 401(k).
- Employee Assistance Program.
- Training and professional development opportunities.
- Employee discounts for stays at Four Seasons Hotels and Resorts worldwide.
- Complimentary uniform and dry-cleaning services.
- Complimentary employee meals.
- Paid vacation, holidays, and sick leave.
- Disability coverage and life insurance.
- Inclusive and engaging employee culture with events held year-round.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
