Housekeeping Supervisor (Marriott's Aruba Ocean Club)

Marriott•Palm Beach, FL

About The Position

The Housekeeping Supervisor inspects guest rooms, public areas, pools, and other areas after cleaning to ensure quality standards. The role supports daily housekeeping operations by reviewing sold-room reports and room statuses, identifying discrepancies, prioritizing cleaning, updating departing-room statuses, coordinating with Engineering, Front Office, and Laundry, resolving room-status issues with the Front Desk, communicating room-assignment changes, handing off issues to the next shift, and completing required paperwork. The supervisor assists management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees. The role requires following company and safety procedures, reporting maintenance and safety issues, maintaining a clean and professional appearance, protecting confidential information and company assets, and delivering courteous guest service. The supervisor communicates professionally, builds positive working relationships, responds to employee concerns, and ensures quality standards are met. Other reasonable duties may be assigned by supervisors.

Requirements

At least 1 year of related work experience.
At least 1 year of supervisory experience.
Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance and objects over 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to enter and locate work-related information using computers and/or point-of-sale systems.
Ability to read and visually verify information in a variety of formats, including small print.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Inspect cleaned guest rooms, public areas, pools, and other areas to ensure quality standards.
Run sold-room reports, verify room status, identify discrepant rooms, prioritize room cleaning, and update departing-room status.
Assist housekeeping management with daily activities.
Coordinate the efforts of Housekeeping, Engineering, Front Office, and Laundry.
Document and resolve discrepant-room issues with the Front Desk.
Prepare, distribute, and communicate changes in room assignments.
Communicate issues to the next shift and complete required paperwork.
Assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees.
Follow company, safety, and security policies; report maintenance problems, safety hazards, accidents, and injuries; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information and company assets, and provide courteous guest service.
Communicate professionally, maintain positive working relationships, and listen and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.