Housekeeping Supervisor

Grand Bohemian Charlotte•Charlotte, NC

11d•Onsite

About The Position

The Housekeeping Supervisor administers and coordinates housekeeping functions in assigned sections and assumes the Housekeeping Manager’s functions in that manager’s absence. The role oversees housekeeping staff and room operations, helps maintain hotel standards and productivity, and supports guest satisfaction at The Grand Bohemian Charlotte, Autograph Collection, an AAA Four Diamond boutique hotel in Uptown Charlotte.

Requirements

High school diploma or equivalent required.
Ability to stand during the entire shift.
Ability to communicate effectively, verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.

Nice To Haves

College coursework in a related field.
Two to three years of progressive experience in a hotel or related field.
Previous supervisory responsibility.

Responsibilities

Inspect Room Attendants’ work in assigned sections daily to ensure standards and productivity levels are met and maintained.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all VIP rooms and report their availability to the Front Office according to hotel standards.
Oversee closing of the floors at the end of the day and ensure Room Attendants’ carts are clean and restocked.
Ensure daily assignment records are completed, signed off, and submitted to the Housekeeping Office on time.
Maintain key control.
Handle Lost and Found items according to standards.
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Oversee daily duty assignments and ensure Room Attendants and House Attendants have work assignments.
Carry an active pager or radio to maintain contact with the Front Office and/or Engineering throughout the shift.
Report progress on out-of-order rooms supervised by the Housekeeping Department to the Guest Services Manager according to standards.
Initiate repair and maintenance work orders and forward them to Engineering; follow up until each work order is completed.
Assist with training Housekeeping staff.
Clean rooms when business needs dictate.
Ensure cleaning projects are completed biannually.
Ensure overall guest satisfaction.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law